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Sorry should have clarified, just to SIN.

Call and complain. Totally unacceptable and protected by all Disability Discrimination Acts. The specific line is 1800 177 474. IME, QFLink >>> when it comes to QF with mobility assistance. Once QF International tried to force my father to hold his carry on roll board bag on his lap while he...

I booked 2 seats on BA15 but later decided I'd prefer QF F (although these are two of my least favourite F products). Called at least 10 times over two weeks until I finally got a HBA agent. He tried to warn me QF1 is almost always a no. Shockingly, got 2 F seats in July!

I saw that the seat was tapes and the ground crew couldn't fix it. I've also had 1A on the QF A388s become inoperable and had the crew move staff out of 1K or other seats for me. So I have witnessed all of these incidents myself.

Yes, my understanding on QF Intl is they are supposed to ask pax. Was on QF23 in J, my partner and in 1E/F. Woke up and found my seat selection was gone. Rang and was told seat was unserviceable. Got to the airport and asked if we could have 1A/E so we could be next to each other and the...

Have called at least 20 times in a fortnight and got Fiji each time. Booked on BA and wanted to changed to QF with an award seat release request and don't trust Fiji with any of my bookings, but especially partner awards. 2PM yesterday got a wonderful HBA Agent. I said "I know QF1 is...

Does the availability exist on EK's website as an award? They don't always match but is a good indicator. Remember Married Segments as well so individual legs may offer less.

What time of day? I've been trying for days and have HUACA at least give times.

Never been charged phone booking fee for Award release requests.

My understanding of UrCove from FT is that is a brand intended for locals only. If that’s the case, Hyatt should remove them from the booking engine. But almost none of the properties have English speaking staff and none take AMEX

All of the release dates (published and unpublished) prior to Covid can no longer be relief upon. The only exceptions are the ME3 and BA who release close to departure. I suspect QF have pulled Classic Rewards in the last month or more in preparation for Monday's announcement. Looking at DPS...

YES

Flew CNS-SYD many times in F!

I've said it ad nauseam - downgrades occur in order of fare class and status. A WP in U Class is going to be downgraded before a NB on full J.

QF have zeroed out I class until November on QF43. Found 4 dates prior with I class, called and made the request. Will spare the Fiji call centre nonsense, but HBA got all of the dates released and were happy to hold them until we decided to ticket.

I called on Monday for an award release request. An agent in HBA put it through and was approved in minutes. He held the reservation while I worked out other details. I have called several times a day this week and been on hold for at least 20-40 mins each time and get an agent in Suva. I...

Nice review, like your FT posts, too. I looked at this property. We only book villas and they must have separate living and dining, a private pool and an Ocean view from the inside and pool areas. The price for the Villas that meet these requirements at this property are as high as a lux...

Walking to the Express Path I've seen the QF F check in line snake outside the cordoned off area on many occasions during peak travel periods.

Exactly this. As someone who checks in at T-(120-90) I have never waited at EK Check in at SYD.

Upgrades (and downgrades) are processed according to status and fare class. There is also the PCV, but that's a Pandora's Box.