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This might just be me, but it bugs me when I have to flag down a server just to get a glass of water or orange juice. I sometimes feel like the hotel has deliberately chosen to remove these things from the buffet so that you have to be “served” - and then are expected to therefore leave a tip.

The IHG Diamond breakfast voucher excludes “specialty drinks” but some hotels have started to interpret this in a way that I don’t think aligns with what a reasonable person would consider special. I would consider alcohol or something like a frappe to be a specialty drink, not barista coffee...

I've noticed at a few hotels lately in North America that the breakfast voucher they give as the Diamond welcome amenity says "gratuity not included". I don't know if IHG intended for this to be the case, but at a Holiday Inn I recently stayed at in Mexico, the server brought me a bill as I was...

While this sounds incredibly frustrating, I don't think I would resort to sending a "screaming email" or yelling at anyone to get a service issue resolved.

Well I didn’t see this coming. Nick is an energetic and talented guy, and I’m sure he’ll find a good role elsewhere. I recall hearing incoming Velocity CEO Andrew Cleary as a guest on the Loyalty Podcast a few months ago, talking about hotel loyalty in the context of his current role at...

AirAsia X will fly BAH-LGW! https://www.aeroroutes.com/eng/260211-d7ns26lgw

Not sure about the answer to your second question, but yes the drinks would also be double catered. I wouldn't expect ice to be available on the return leg.

So far I haven't been able to find any award seats.

All the aviation charter and the ombudsman really does is make it easier for airline customers to enforce rights they mostly already have under existing Australian laws. I don’t understand how the airlines can be against this, but you can’t blame them for trying, I guess.

Batik Air Malaysia launching PEN-CGK-PER: https://www.aeroroutes.com/eng/260208-odns26per

Is the heroi_ museum anything like the "cocaine experience" I once went to in Brazil? Where you walk into a room and it simulates what it would look/feel like if you were high. That's a cool monument! I didn't know that was there. Thanks for sharing.

Most landmarks exist because there's something to see there - usually some kind of natural phenomena or impressive man-made structure. But have you ever visited a particular landmark or location that was special purely because of some kind of geographical quirk? And do you do anything special...

I almost booked a ticket on Philippine Airlines the other day, flying on an A330 within Asia. Then got to the seat selection page, realised it was a 3-3-3 layout and decided instead to book CX.

This seems to more-or-less match what VA offers when you book a Choice fare, no? Except that Gold members can get access to the extra-legroom seats for free once online check-in opens, which isn't the case on VA. I don't think QF would charge for all seat selection as long as VA doesn't.

I have a new "dislike" to add after this morning's breakfast... When your breakfast is free, but the server still asks for a tip.

As a Oneworld Emerald I also got a bottle of water on my last two CX flights. In each case, there was a pillow and blanket on my seat when I boarded and then the purser came by before take-off to say hi and also bring the water. Old mate got exactly the same treatment, but didn't want to wait 5...

What do and don’t you like about breakfast served at a hotel? I’ll start…. Like: When it’s served until later than 9.30am (I’m at a hotel currently where the breakfast buffet ends at noon and it’s great!) When the scrambled eggs are freshly prepared from real eggs When there’s a juicer to DIY...

In case anyone was thinking about using Avios for Loganair flights, now would be a good time. Just 3,250 Avios per flight when booking by 10 Feb 2026. https://www.loganair.co.uk/avios50offer/

Canada

Jetstar domestic flights in New Zealand would still count, would they not? Agree that it’s a bit annoying for a small subset of QFF members based in Asia (or further afield) who used 3K/GK to get their annual sectors.