- Joined
- Nov 12, 2012
- Posts
- 26,096
- Qantas
- Platinum
- Virgin
- Platinum
- Star Alliance
- Silver
I booked a trans Canada hop Calgary-Toronto-St John's and return on the Air Canada site, with Australian resident selected (automatically). It was priced in A$ and all went OK.
I discovered that a friend was going to be in Toronto on the time of the return leg, so I called up to break the journey in Toronto, catching the same flight the next day. I knew there would be an additional charge, as it would no longer be a 'through fare'.
I was stunned to hear the AC agent say that, no I couldn't change the flight because it was paid in A$ and 'we are unable to do the conversion of the re-pricing'. Huh? Surely you can refer me up the chain - I must be able to change a flight, irrespective of the currency originally purchased. She assured me that no, it couldn't be changed because it was sold in A$ and they can't do the conversion to C$ but she would put me through to some-one else.
And there I hung on listening to music for 15 minutes before I gave up. HUCA - agent said yes, they could re-price, but would need to do a conversion somewhere else, and she transferred me - same phone black hole.
Third time lucky - and told it couldn't be done.
How bloody ridiculous - can't change a flight because it was sold in A$ !! :evil:
I'll try again when I hit Toronto on my way out to the east coast, but not hopeful.
I discovered that a friend was going to be in Toronto on the time of the return leg, so I called up to break the journey in Toronto, catching the same flight the next day. I knew there would be an additional charge, as it would no longer be a 'through fare'.
I was stunned to hear the AC agent say that, no I couldn't change the flight because it was paid in A$ and 'we are unable to do the conversion of the re-pricing'. Huh? Surely you can refer me up the chain - I must be able to change a flight, irrespective of the currency originally purchased. She assured me that no, it couldn't be changed because it was sold in A$ and they can't do the conversion to C$ but she would put me through to some-one else.
And there I hung on listening to music for 15 minutes before I gave up. HUCA - agent said yes, they could re-price, but would need to do a conversion somewhere else, and she transferred me - same phone black hole.
Third time lucky - and told it couldn't be done.
How bloody ridiculous - can't change a flight because it was sold in A$ !! :evil:
I'll try again when I hit Toronto on my way out to the east coast, but not hopeful.
