Were this Virgin Money mob run/organised/managed by Citibank previously? I’m encountering that level of dysfunctional behaviour…
- Application completed 3 Mar
- Then lots of emails/texts about completing and congratulating me on doing so.
- 5 Mar text message with application finalisation: we need to speak to you. Rang back - nothing needed.
![Face with rolling eyes :rolling_eyes: 🙄](https://cdn.jsdelivr.net/joypixels/assets/7.0/png/unicode/64/1f644.png)
- 14 Mar. rang to check status. Approved but we’ve sent you a letter. Me: “ever heard of email?”
- 15 Mar. letter stating application approved but they need to verify my identification by going to the post office.
![Man shrugging :man_shrugging: 🤷♂️](https://cdn.jsdelivr.net/joypixels/assets/7.0/png/unicode/64/1f937-2642.png)
what? You can approve me but have done so without actually identifying me???
- 18 Mar. done at post office.
- check again today and still no card number generated!
Have had to put half the spend required through my Amex whilst waiting. And sick of dealing with poor quality calls to their call centre in India…
My conclusion: virgin money are idiots. Get min spend done and points and bonus VA status credits in the VFF account, then cancel asap.