Virgin Australia Business Class - Meals, Menus & Service

[The-Aviator]

What @The-Aviator experienced was additive, not replacive.
This one great experience does not create an expectation of a new standard but contributes to the n as another data point in the distribution curve.
I expect that most of us here want to maximise the Amaze Service events, minimise the cough Service events and happily accept the Good Service events.
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I have to agree. Whilst @twinaisle is absolutely right that in an ideal world everyone would follow the exact same standards and provide "good service", it just doesn't happen consistently for all sorts of reasons, both internal and external. Case in point previous poor experiences such as this one and this one.

So ultimately the spectacular experiences help balance out the not-so-spectacular ones. In an ideal world I think it would be nice if VA brought back some more premium elements to their transcon and international flights, such as service more akin to what I saw on my SYD-PER flight in J (surely they can afford it with cash fares at $2k) and perhaps an Air NZ "The Works" style package in Y (at a charge of course). Surely it could be revenue-positive for VA too, as was reported recently QF only holds 5% more market share than VA on the SYD-MEL corridor yet generates almost twice as much revenue on the route.

 

[QF WP]

VA781 BNE/CNS 30/4 10:40am Departure

Had already eaten in the lounge but needed this as had to get to Port Douglas and last until dinner



Also got a photo of seatmates lamb rissole. She said it was very tasty. Photo quality not as good

 

[cdp88]

BNE-SYD 1005 4/6/24

Orders taken 1A and C, 2AC, 2DF and 1DF.

Options were a buttermilk chicken salad or Thai vegetable curry. We got our choices and I believe everyone else did too.

We tried both and I had the vegetable curry. It was well seasoned and had an enough spice to make it interesting. My partner thought the chicken salad was okay. We must have just ticked over into the lunch service window. I could have gone for breakfast myself at that time.

Offered water or orange juice for pre departure beverage.

I didn’t partake of any alcohol on this flight but did get top ups of my water and some tea.

Another good flight on VA.

 

[MH_fan]

Another tasty meal, this time from SYD to PER on VA559 a week ago. Roast chicken with roasted potatoes and broccoli.

 

[Zinger]

VA786 departing CNS for BNE two minutes early at 4.48pm.

The chicken dish seemed popular as everyone I saw ordered it and seemed to enjoy it.

Cabin service was excellent. A FA saw me battling trying to get my hand luggage into the row 1 overhead bin which is always just a bit smaller than the others. He placed it in row 2's bin for me and retrieved it for me at the end of the flight.

Service was very good. Drinks arrived just as the previous one was gone. Everything was done cheerfully and efficiently. My name was remembered even as I exited the plane and thanked the cabin manager for her great service.