- Joined
- Nov 16, 2004
- Posts
- 46,660
- Qantas
- Platinum
- Virgin
- Platinum
The Westpac online statement shows the number of award points credited.
The Westpac online statement shows the number of award points credited.
That's good to hear; I spent some time on the phone this am chasing up missing QF bonus points from my last statementI received a new statement yesterday, and THE BONUS POINTS WERE AUTOMATICALLY AWARDED FOR MY QF TRANSACTIONS THIS MONTH!!!!!!!
....
The problem is that they've only awarded the bonus points for the QF transactions on the new statement, and have not gone back to award the missing points from the last few months. Looks like one more email and this *should* all be behind us!
Took them long enough...
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Well I got a call yesterday telling me they are looking at it and that she will post the points soon even though the matter is not yet resolved. Says it is a well known and ongoing issue they are looking to fix it. Says she will provide feedback to the customer service reps I spoke to.
Here's hoping it is resolved soon.
I received a new statement yesterday, and THE BONUS POINTS WERE AUTOMATICALLY AWARDED FOR MY QF TRANSACTIONS THIS MONTH!!!!!!!
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Try 1300 651 089What Number are you guys calling I have just spent the last hour on the phone and got put through to 6 different people who could not help me.
Without sending yet another email (as my emails requesting a manual points credit have been going unresponded), I noticed today that a retrospective credit has appeared on my QFF account ("WESTPAC EARTH QANTAS BONUS" which makes it seem automatic, as opposed to just "WESTPAC EARTH" which was the description of my last manual QF credit). I haven't had the chance yet to audit the number, but it *seems* correct. This also isn't in line with my statement date, so perhaps you should all check your QFF activity and hope for the best!
Without sending yet another email (as my emails requesting a manual points credit have been going unresponded), I noticed today that a retrospective credit has appeared on my QFF account ("WESTPAC EARTH QANTAS BONUS" which makes it seem automatic, as opposed to just "WESTPAC EARTH" which was the description of my last manual QF credit). I haven't had the chance yet to audit the number, but it *seems* correct. This also isn't in line with my statement date, so perhaps you should all check your QFF activity and hope for the best!
Without sending yet another email (as my emails requesting a manual points credit have been going unresponded), I noticed today that a retrospective credit has appeared on my QFF account ("WESTPAC EARTH QANTAS BONUS" which makes it seem automatic, as opposed to just "WESTPAC EARTH" which was the description of my last manual QF credit). I haven't had the chance yet to audit the number, but it *seems* correct. This also isn't in line with my statement date, so perhaps you should all check your QFF activity and hope for the best!
I had a call from a nice westpac lady last week to say they were fixing it with special one off points credits. Also note that the bonus points posted correctly with my latest statement. So looking good moving forward. All fixed just in time to cut up the card.
And mine came through yesterday.
Too little too late.