A widespread problem causing frequent flyers of multiple airlines to miss out on points & status credits for British Airways flights taken over the past two months has now been resolved.
Many Qantas Frequent Flyer members had complained that they had not received any points or status credits for British Airways flights taken since November last year. But the problem does not appear to have been unique to Qantas, with members of many other Oneworld frequent flyer programs also missing points for BA flights.
Numerous AFF members were caught up in this, with some posting:
Has anyone experienced issues with crediting of BA flights? I took two flights last month which never posted and I have submitted claims online for the missing points and status credits.
The earlier claim has already gone well past the 14 days since I submitted it, and the status of the claim now says “For further information please contact the Frequent Flyer Contact Centre”.
– Supersonic Swinger, 5 January 2022
Same here – flew two BA flights in November.
Nothing came through, so submitted a claim.
Have just checked claim status and both say For further information please contact the Frequent Flyer Contact Centre
– fr.stephen, 5 January 2022
Have taken 4 flights with BA since 23rd December and none have posted.
Still waiting on the claim for the 23rd but have not submitted the others yet. I have 3 more flights to go and will do them all in a batch I think.
I have never previously had to chase up BA flights.
– Princess Fiona, 11 January 2022
No BA flights have credited to my account since about mid November. I read on another website about AAdvantage members not receivng credit for BA flights recently since the BA IT migration in November, so I think the fault is probably with BA rather then QF.
– ABC, 5 January 2022
After submitting missing points claims, one of these members was told by the Qantas Frequent Flyer Service Centre to send a colour copy of their boarding pass or luggage tag, and an original e-ticket, as proof they took the flight. Another provided evidence but was told that their claim was unsuccessful because the points were apparently “already awarded to Qantas or [an]other frequent flyer program”, which wasn’t the case.
A widespread issue with British Airways flights
This problem appears to have affected many British Airways passengers who flew after that airline completed a major IT “upgrade” in November. While this upgrade was taking place, British Airways Executive Club members couldn’t log into their accounts for a week.
Since then, many partner airline frequent flyer programs including Qantas Frequent Flyer and American Airlines AAdvantage have failed to correctly credit British Airways flights. When submitting a retroactive mileage claim, many passengers were then told that the flight was already credited to a different frequent flyer program (even though it wasn’t).
Australian Frequent Flyer understands that after British Airways transitioned to its new IT platform, some of the data required to process frequent flyer booking information wasn’t processing as it should. This resulted in partner airlines not being given the correct information by British Airways.
The good news is that this issue should now been fixed. Qantas Frequent Flyer is now in the process of automatically updating accounts with missing points and status credits.
At least one AFF member has already had the correct points and status credits retrospectively applied to their Qantas account.
Join the discussion on the Australian Frequent Flyer forum: Who else has to regularly chase up Qantas for points & status credits owed….
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