The ACCC recently released a damning draft report into Australian loyalty schemes, calling out practices that it says may shock consumers and putting loyalty program operators on notice.

In Episode 20 of the AFF on AIR podcast, Matt chats to airline loyalty and data expert Mark Ross-Smith about the ACCC’s findings and recommendations. This interview covers topics including data privacy, the expiration and devaluation of frequent flyer points, carrier charges and much more.

Listen now to AFF on AIR Episode 20: “Are Loyalty Programs a Scam?”

You can also view the episode notes. If you’d like to discuss this episode, ask Matt a question or suggest a topic for a future episode, you can join the discussion on the AFF on Air Discussion thread.

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Matt Graham

The editor of Australian Frequent Flyer, Matt's passion for travel has taken him to over 90 countries… with the help of frequent flyer points, of course!
Matt's favourite destinations (so far) are Germany, Brazil & Kazakhstan. His interests include economics, aviation & foreign languages, and he has a soft spot for good food and red wine.

You can connect with Matt by posting on the Australian Frequent Flyer community forum and tagging @AFF Editor.