Spare a Thought for the Poor Qantas Contact Centre Staff
It’s obvious to anyone who’s tried to contact Qantas recently – be it by phone, email, social media or elsewhere – that the airline has completely lost the plot when
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Qantas
Qantas is Australia’s largest airline and national carrier. Qantas Frequent Flyer is also one of Australia’s largest loyalty programs. Many Australians are members of the Qantas Frequent Flyer program, so it’s a popular topic at the Australian Frequent Flyer.
The Qantas Frequent Flyer Redemptions You Can’t Book Online
The Qantas website may have plenty of irritating IT bugs, and there are quite a few basic things that can’t be done on it. But one good thing about the
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Qantas “Enhances” Call Centre Experience at the Airport
Ever since Qantas closed its airport sales counters and service desks, customers at the airport with ticketing issues have been forced to phone the Qantas call centre. If you arrive
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Even Platinum Members Can’t Reach Qantas Anymore!
Last Monday, I wrote an article explaining how you could get better customer service from Qantas by taking advantage of the current Double Status Credits offer to reach Platinum status.
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How to Get Good Qantas Customer Service for Under $3,000
The problems with the Qantas call centre are well-documented on Australian Frequent Flyer and elsewhere. Unless you happen to have Platinum or Platinum One status with Qantas Frequent Flyer, you’ll often
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