Virgin Australia will extend the status of all Velocity Frequent Flyer members for 12 months. It will also gift its Silver, Gold and Platinum Velocity Frequent Flyer members with monthly
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Airline call centres worldwide are struggling to cope with the current surge in demand, leaving many calls unanswered and others on hold for many hours. Qantas customers, for example, have
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Just days after Qantas announced further cuts to international flights until September, Virgin Australia has revealed more flight reductions of its own. Among the changes, Virgin Australia will temporarily reduce
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Virgin Australia has now followed Qantas and Jetstar in waiving change fees on international bookings until 31 March 2020. Virgin’s policy is similar to the Qantas & Jetstar change fee
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Virgin Australia will no longer print Velocity Frequent Flyer membership numbers on boarding passes issued by airport check-in kiosks. The change, which appears to be for privacy and security reasons,
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