Why Do Hotels Send Such Pointless Emails?
Most hotels take customer service very seriously. And it’s not hard to see why. Most cities have literally hundreds of hotels, and all offer the same basic service. So, personalised
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Hotels
Hotel Loyalty Programs is a popular topic at the Australian Frequent Flyer. Many hotel chains have generous loyalty programs which reward guests for their overnight stays.
Diners Club Axes Marriott, AAdvantage Transfers
Diners Club has removed the ability to transfer reward points to Starwood Preferred Guest (SPG), which recently merged with Marriott Rewards. As of last Thursday, Diners Club Rewards points can
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Trivago Sued for Misleading Advertising
The ACCC is suing hotel booking website Trivago in the Federal Court for misleading advertising. It alleges that Trivago misleads customers into believing they are getting the best hotel price
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SPG & Marriott Rewards Merge Slowly Taking Shape
Last weekend, the long and arduous process of merging Starwood Preferred Guest (SPG) and Marriott Rewards accounts began. The SPG/Marriott Rewards merge began on 18 August. The process has been
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IHG PointBreaks: Reward Nights from 5,000 Points
The latest IHG PointBreaks list has just been released, and there are two Australian hotels included. IHG Rewards Club points can be redeemed for hotel stays or transferred to a
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