Throughout the pandemic, Qantas has offered a range of initiatives to help frequent flyers to extend their status. After initially extending everyone’s status for one year in 2020, Qantas in 2021 and 2022 has also offered frequent flyers based in Australia and New Zealand the opportunity to extend their status for another year by booking at least one new eligible Qantas flight by the end of their membership year.
Frequent flyers who book an eligible flight can also get status credits earned during their previous membership year rolled over into the next year, up to a maximum amount:
| Silver | Gold | Platinum | Platinum One | |
| Maximum Status Credits | 100 | 250 | 500 | 1,800 |
If you qualify for this offer, your status extension and status credit rollover should be processed automatically. Early in the first month of your new membership year, eligible status credits earned in the previous membership year should re-appear on your Qantas Frequent Flyer activity statement (up to the maximum amount for your status tier) like this:
But some AFF members have found this not to be the case.
Last month, for example, numerous AFF members did not receive a status credit rollover at the start of their new membership years despite booking an eligible Qantas flight/s, as per the terms of the status extension & status credit rollover offer.
I still haven’t got my rolllover – I ended the year with 1582 SCs, definitely well over 500 of them rollover-able and I’ve taken several flights to qualify.
– justinbrett, 6 April 2022
I haven’t received the rollover yet after a week into my membership year. I retained WP a couple of months ago and so wasn’t eligible for the extension but I believe I’m still eligible for rollover.
– astrosly, 7 April 2022
After waiting several weeks and still not receiving the correct status credit rollover, some AFF members then contacted the Qantas Frequent Flyer Service Centre. It took a few more weeks to get a resolution, but the correct status credits were eventually manually added to affected members’ accounts after they followed up with Qantas Frequent Flyer. These status credits posted as a “status credit adjustment”, indicating there had been manual intervention.
It appears that Qantas Frequent Flyer members who didn’t receive their status credit rollovers as expected all have one thing in common: they had already retained their status in their own right and didn’t need to use the complimentary status extension. But there’s nothing in the terms & conditions that excludes members from receiving the status credit rollover if they don’t need the complimentary status extension.
So, if you earned enough status credits in your last Qantas Frequent Flyer membership year to renew your status, make sure you’ve also received any rollover status credits that you may be entitled to!
If you haven’t, we’d suggest contacting the Qantas Frequent Flyer Service Centre. You can do this by completing an online form or sending an email to [email protected].
Keep in mind that there is a maximum limit to the number of status credits that can be rolled over, excluding any rollovers that may apply if you’re a Points Club Plus member. Also bear in mind that some types of status credits are ineligible to be rolled over, such as bonus status credits given through the Status Credit Boost and Status Credit Support initiatives.
Join the discussion on the Australian Frequent Flyer forum: Qantas extends status extensions until December 2022 (previously June 2022)
