Booking Not Found

[Dan_]

Hi VFF,

I have an issue with a booking not showing when I go to manage my booking. In Velocity it looks like this


There is a QF flight in there (was all booked through an agency) but is under the one booking. If I look at the QF site it shows all my virgin flights, but the Virgin site shows this


The QF flight is Perth to Port Hedland, the rest are Virgin.

I would like to jump on and pick some seats, and also know that when I turn up to the airport everything will be sweet.

Thanks in advance!!

Dan

 

[eastwest101]

Because its booked through a non-IBE or external travel agent you won't be able to do online seat selection, or indeed manage your booking at all. If you want to select seats I suggest calling VA on the phone and they will allocate seats for you if you want.

Its been this way since Jan 2013 for - a lot of my travel is booked by a corporate travel agent. I also get the same screen as you see when I have a Rex booking associated with the VA bookings.

Just to check if everything is OK you can create a Tripcase login and you should be able to see all your VA and QF bookings in there, but unfortunately Tripcase is no help with the OLCI or seat selection.

 

[Dan_]

OK thanks, that is strange though as this is the only booking like that. I have 4 in the system at the moment and all my other flights that are just VA I can go in and hit select -> Add/Update travel extras -> Seat selection. Then proceed to pick a seat. All booked through the agent

 

[eastwest101]

Ah OK - so a bit different to mine. In your case it could be one of two things - either the agent made a mistake on the mixed QF/VA PNR but the mistake was not made on the other 3 pure VA PNRs, and remember even corporate travel agents may have different people doing different bookings on behalf of the same customer. Or it could just be that having a non-VA airline in there (like QF or Rex) stuffs up that particular booking.

Are you managing/recalling your bookings using your VFF number or from the six letter PNR? Sometimes that matters as well.

 

[Dan_]

I get the same result whether using the PNR or my velocity details.

This is what I see from Qantas.