I've just travelled BKK-AMM-CAI with RJ in J. I've travelled with them before, however not for a few years.
It was a generally pleasant flight between BKK and AMM. Few joined the flight in bangkok (continued from KL) and it was turned around quickly. Being a midnight departure, they fairly quickly got into the meal service (no predinner drinks) which was done without menus. I do recall fairly extravagant menu books in the past. The food was served from large dishes on the trolley and plated by the crew at your request. A novel concept and it seemed to work well with the food still looking ok when served. Drinks were hard to come by, but that may be a cultural clash. I was impressed with the speed of the service. Dinner and desert was complete an hour after takeoff with a full J cabin. Worlds above Qantas' 2-3 hour efforts ex Asia on a similar flight.
I didn't use the IFE however it was a fairly large on demand screen. Content seemed ok but limited compared to QF/EK etc.
The seat is a sloped bed which was ok but not wonderful. It wasn't entirely flat as the leg rest jotted down a little. It's a leather surface so I found myself slipping a bit.
I Passed on breakfast to maximise sleep a little.
The crew seemed distant and a little cold, but I got the impression during my brief time in Jordan that it's just how the people are. When called upon they responded quickly. Interesting, the flight deck door was regularly open. Early in the flight, two Thai ladies were walked from economy through business and into the coughpit. They stayed for about 5 minutes and wandered out giggling happily. Didn't really worry me, but was certainly different from what we're used to of late.
Transfer in AMM was great. Lovely new airport, very clean and quite small so getting around was easy. Crown Lounge was located above the main departure hall and was open and airy. I wasn't really feeling the best after the overnight flight but the whole experience was peaceful.
Boarded an E175 for the short trip to CAI. J seats were quite nice (leather and softer than QF 73s) and we were the only two pax in the cabin. No crew members were present on boarding (common theme, same ex BKK) so we showed ourselves to row 3.
Starts to get interesting here... A younger female FA approaches with a tray of 9 drinks (odd for an empty cabin) and offers them to us. We both just ask for water and she hands one to me and then goes to open the little drinks stand to place my partners drink on. While leaning forward to do this, the entire tray of now 7 drinks slides forward and lands in my partners lap, leaving them, their iphone and passport absolutely soaked. The crew member is apologetic and picks the glasses up and scurries away. The male purser walks over with the tray of warm towels and announces "these are dry" and walks off. We tidy up the mess as best as possible and luckily there is a change of pants in our cabin bag (no luck for the soaked shirt and underwear. My poor other half spends the 60 minute trip to CAI covered in sticky juice which was fairly unpleasant.
Mistakes happen.. And the flight attendant came by again to apologize. I said it was fine, however we'd need to sort out payment for the cleaning of clothes. Probably serves as a lesson not to travel in the outfit you need for more important activities! She said ok and wanders off. The male purser comes back and announces "she said you want something?" I repeated myself and he said "well it was your fault!". I found that interesting and relayed the events to which he said "ok then, I'll organise something". I asked what and he said he'd speak with ops. I wasn't overly impressed with his attitude. Unfortunately, seems he was just a poor cabin manager. I also observed him in his jump seat on his mobile during the takeoff roll and approach into CAI.
Service inflight was fine. Breakfast was a bread plate and coffee was on request. The FA handed us forms in Arabic which, after some thought, we established were immigration forms. She managed to find some English ones eventually however did ask if we were Egyptian (a funny thought for those who know my very sickly white partner!).
There was no mention of the incident again during the flight. As we were waiting for the door to open, I asked the purser what he'd organised. I got a blank stare and he said "nothing". I reminded him that he committed to dealing with it but he shrugged and said "send an email". I reminded him again that he said he'd speak to ops but he just said "it's not my job". At this point I was pretty disappointed so I remarked that "people make mistakes, but you need to deal with them. It's unprofessional not to just as it's unprofessional to play on your cell during takeoff and landing". All I got was a smile and "thank you very much".
Arrival was painless. The ground staff blocked other pax from our bus so we were in quickly. Visas are now $25 and we got through immigration in about 5 mins. Bags took another 15 or so.
I'd have liked to enjoy RJ more, but the experience was soured a little by the lackluster attitude of the staff in general. It's a shame as AMM is a great airport and the onboard product isn't too bad.
It was a generally pleasant flight between BKK and AMM. Few joined the flight in bangkok (continued from KL) and it was turned around quickly. Being a midnight departure, they fairly quickly got into the meal service (no predinner drinks) which was done without menus. I do recall fairly extravagant menu books in the past. The food was served from large dishes on the trolley and plated by the crew at your request. A novel concept and it seemed to work well with the food still looking ok when served. Drinks were hard to come by, but that may be a cultural clash. I was impressed with the speed of the service. Dinner and desert was complete an hour after takeoff with a full J cabin. Worlds above Qantas' 2-3 hour efforts ex Asia on a similar flight.
I didn't use the IFE however it was a fairly large on demand screen. Content seemed ok but limited compared to QF/EK etc.
The seat is a sloped bed which was ok but not wonderful. It wasn't entirely flat as the leg rest jotted down a little. It's a leather surface so I found myself slipping a bit.
I Passed on breakfast to maximise sleep a little.
The crew seemed distant and a little cold, but I got the impression during my brief time in Jordan that it's just how the people are. When called upon they responded quickly. Interesting, the flight deck door was regularly open. Early in the flight, two Thai ladies were walked from economy through business and into the coughpit. They stayed for about 5 minutes and wandered out giggling happily. Didn't really worry me, but was certainly different from what we're used to of late.
Transfer in AMM was great. Lovely new airport, very clean and quite small so getting around was easy. Crown Lounge was located above the main departure hall and was open and airy. I wasn't really feeling the best after the overnight flight but the whole experience was peaceful.
Boarded an E175 for the short trip to CAI. J seats were quite nice (leather and softer than QF 73s) and we were the only two pax in the cabin. No crew members were present on boarding (common theme, same ex BKK) so we showed ourselves to row 3.
Starts to get interesting here... A younger female FA approaches with a tray of 9 drinks (odd for an empty cabin) and offers them to us. We both just ask for water and she hands one to me and then goes to open the little drinks stand to place my partners drink on. While leaning forward to do this, the entire tray of now 7 drinks slides forward and lands in my partners lap, leaving them, their iphone and passport absolutely soaked. The crew member is apologetic and picks the glasses up and scurries away. The male purser walks over with the tray of warm towels and announces "these are dry" and walks off. We tidy up the mess as best as possible and luckily there is a change of pants in our cabin bag (no luck for the soaked shirt and underwear. My poor other half spends the 60 minute trip to CAI covered in sticky juice which was fairly unpleasant.
Mistakes happen.. And the flight attendant came by again to apologize. I said it was fine, however we'd need to sort out payment for the cleaning of clothes. Probably serves as a lesson not to travel in the outfit you need for more important activities! She said ok and wanders off. The male purser comes back and announces "she said you want something?" I repeated myself and he said "well it was your fault!". I found that interesting and relayed the events to which he said "ok then, I'll organise something". I asked what and he said he'd speak with ops. I wasn't overly impressed with his attitude. Unfortunately, seems he was just a poor cabin manager. I also observed him in his jump seat on his mobile during the takeoff roll and approach into CAI.
Service inflight was fine. Breakfast was a bread plate and coffee was on request. The FA handed us forms in Arabic which, after some thought, we established were immigration forms. She managed to find some English ones eventually however did ask if we were Egyptian (a funny thought for those who know my very sickly white partner!).
There was no mention of the incident again during the flight. As we were waiting for the door to open, I asked the purser what he'd organised. I got a blank stare and he said "nothing". I reminded him that he committed to dealing with it but he shrugged and said "send an email". I reminded him again that he said he'd speak to ops but he just said "it's not my job". At this point I was pretty disappointed so I remarked that "people make mistakes, but you need to deal with them. It's unprofessional not to just as it's unprofessional to play on your cell during takeoff and landing". All I got was a smile and "thank you very much".
Arrival was painless. The ground staff blocked other pax from our bus so we were in quickly. Visas are now $25 and we got through immigration in about 5 mins. Bags took another 15 or so.
I'd have liked to enjoy RJ more, but the experience was soured a little by the lackluster attitude of the staff in general. It's a shame as AMM is a great airport and the onboard product isn't too bad.
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We flew FRA-xAMM-CDG, that's 4,000 miles versus 280miles if we went direct 
