Good Afternoon
Virgin Australia today announced the introduction of a new, simplified ‘Booking and Service Fee’, effective from the 18th October 2012.
Like the credit card surcharge before it, the new Booking and Service fee covers a range of costs associated with processing bookings paid for by credit card including the merchant fees of the various credit card companies, payment processing costs, administration costs, and the cost of maintaining IT systems used for payment security to minimise credit card fraud.
To allow you the ability to avoid incurring a Booking and Service Fee, other forms of payment are available, such as an agency line of credit.
Please Note: The way the new fee is applied to domestic and short haul international flights will now be consistent with how we apply it for long haul international flights.
The previous Credit Card Surcharge was charged on a per person, per sector, basis for domestic and short haul international, but on a per passenger, per booking basis for long haul international.
The new Booking and Service fee will be applied on a per passenger, per booking, basis across our entire network - domestic, short haul international and long haul international services.
New Booking and Service fee levels:
Domestic: $7.70 per passenger, per booking.
Trans-Tasman/Short Haul International: $10.00 per passenger, per booking.
Long Haul International: $30 passenger per booking.
Examples of how this will work for guests:
Pre 18 October 2012 Effective 18 October 2012
Two people book return
BNE-SYD flights together $4.50 fee x 2 pax x 2 sector
= $18.00 $7.70 fee x 2 pax = $15.40
(saving of $2.60)
Two people book
return multi sector trip
BNE – SYD – MEL – PER – BNE $4.50 fee x 2 pax x 4 sectors = $36.00 $7.70 fee x 2 pax =$15.40
(saving of $20.60)
For more information please contact your Virgin Australia Account Manager.
