New aviation industry ombudsman & customer rights charter in Australia

[Saab34]

I am a firm believer, one who purchases a ticket from A to B, should arrive at B not a cent out of pocket, and not been given the ‘dump and run’ approach by the airline.

Really annoys me that someone buys a fare, then when they get to the arrival point they are thousands out of pocket.

If you are in the airlines hands, weather issues not, they need to wear any cost.

 

[SeaWolf]

To describe this new charter as the "bare minimum" is almost overstating what's in it. There's nothing new here, just a restatement of obligations that the airlines already have that they've been shirking.

We need proper reform and a proper customer compensation scheme like the USA, Canada, EU and UK all have. This reads like it was drafted Qantas PR.

 

[MEL_Traveller]

To describe this new charter as the "bare minimum" is almost overstating what's in it. There's nothing new here, just a restatement of obligations that the airlines already have that they've been shirking.

We need proper reform and a proper customer compensation scheme like the USA, Canada, EU and UK all have. This reads like it was drafted Qantas PR.

agree.

but apparently that’s *not* the aim of this charter. The aim of this is to sim0yminform 99% of the travelling public who have no idea that if their flight is cancelled or delayed, that the airline needs to rebook them, or give them a full refund.

The ACL is actually pretty strong in that regard, but I guess people just don’t know.

It doesn’t resolve the issue raised by saab34, that a walk-up fare in another carrier can be very expensive. But how many people - non business - actually do that?

Not even EU261 covers the full cost of a replacement last-minute ticket.

 

[MARTINE]

At last, a charter of rights for Australian airline passengers – but where's the compensation for delays? | Monique Ryan

Airlines would be less likely to cancel or delay a flight if they had to pay up to $100,000 in compensation

www.theguardian.com

 

[p--and--t]

At last, a charter of rights for Australian airline passengers – but where's the compensation for delays? | Monique Ryan

Airlines would be less likely to cancel or delay a flight if they had to pay up to $100,000 in compensation

www.theguardian.com

It's intriguing how various persons keeping railing the furphy initiated by REX directors about slots which has been to be proven bulldust.

 

[Saab34]

Rex handed back Sydney slots because they couldn’t fill the seats. You could say they had been wasted with Rex and might as well give them to VA or QF who will fill them.

 

[serfty]

Not even EU261 covers the full cost of a replacement last-minute ticket.

But it does force the operating airline to reroute in a comparable cabin at their cost and not necessarily on the same carrier (if the PAX does not opt for a refund).

 

[clifford]

But it does force the operating airline to reroute in a comparable cabin at their cost and not necessarily on the same carrier (if the PAX does not opt for a refund).

It doesn't "force" them as they are routinely not doing it.

 

[serfty]

It doesn't "force" them as they are routinely not doing it.

The regulation exists, and non compliance has its own ramifications.