No meal [QF codeshare on AA Metal]

[bobe]

Just returned from a flight Perth- Mia return, on my booking ( all flights QF ) it said " MEAL " on the LAX- MIA and return flight ( AA METAL ) didnt get a meal but had to PAY, if we had known we could have had something in LAX but time was running short so gave it a miss thinking we could get one on the flight, since getting back wrote 2 e-mails to Qantas still not got a call or e-mail, customer service for you eh?

 

[Sprucegoose]

What did you end up doing?

 

[harvyk]

The problem is that in some classes mia-lax on AA will still give you a meal... So they are technically correct, despite the fact it's very misleading...

Basically all you need to know about flying in the US in Y class is "sit down, shut up, and don't ask for a thing"
They have absolutely no idea about service, and I've found quite a few FA's on AA do not even attempt to hide their dislike for the airline.

 

[oz_mark]

I think this has been an ongoing issue. From what I have seen, the Qantas website represents pretty much all AA flights as including a meal. If they do not, Qantas should stop making that representation.

 

[mannej]

How long has it been since you have got back? Unless you have a direct contact at QF, E-mail is never a good way if you expect a quick response. I would either give them a call, or PM Red Roo on here. (View Profile: Red Roo - The Australian Frequent Flyer Online Community)

If you have booked on a QF flight number for the LAX-MIA, and it does indeed say Meal: Yes. Did you receive any food at all or was it a case of paying full stop for any food?

It is kind of similar to the Jetstar situation, however atleast with JQ, they tell you meals are available for purchase.

 

[smit0847]

I've found quite a few FA's on AA do not even attempt to hide their dislike for the airline.

I'll never understand people who do jobs they hate.

 

[MEL_Traveller]

Just returned from a flight Perth- Mia return, on my booking ( all flights QF ) it said " MEAL " on the LAX- MIA and return flight ( AA METAL ) didnt get a meal but had to PAY, if we had known we could have had something in LAX but time was running short so gave it a miss thinking we could get one on the flight, since getting back wrote 2 e-mails to Qantas still not got a call or e-mail, customer service for you eh?

As far as i am aware this is a known issue - QF flights say meal but in economy domestic USA all meals/food is buy on board. If you purchased something on board I would ask QF for compensation for the cost. It is an easy problem for QF IT to fix. Until they do - keep sending in claim forms!

 

[serfty]

As far as i am aware this is a known issue - QF flights say meal but in economy domestic USA all meals/food is buy on board. If you purchased something on board I would ask QF for compensation for the cost. It is an easy problem for QF IT to fix. Until they do - keep sending in claim forms!

It's in how they code their flight data. I guess Qantas default to "M".

Here's the same AA flight with QF codeshare showing on Expert Flyer:

AA:



QF:



L: Lunch, M: Meal, G: Food and Beverage For Purchase
(The codes are sequenced across the Cabins - First, Business, Economy)