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In my experience they typically answer 1 in ~20 attempts to call. Just luck of the draw it seems. But yeah, when they don't answer it just rings out. For what it's worth, I've only spoken to a single person in the ~6 times I've called, so I suspect they don't have many people manning the phones.

I tried getting more information, but all they would say is that they had had issues with their system. My assumption is that at some point some element of the order data was corrupted in the transition from front end to back end, due to the overwhelming amount of orders. So they have to...

Just got a call from Velocity after talking with Collinson a number of times over the past week. Collinsons have apparently had a massive number of "bad" orders that they have had to manually process, mine among them. They were unable to give me any estimates of processing time for my order. I...

Yup, that ones on me! It never occured to me to just call their front desk number. I just assumed that they'd have a dedicated Velocity number. Purchase Order for my redemption (16th of April) hasn't even been raised yet... looks like I'll be waiting a while. Thanks for your help!

Can you please share or PM me the contact number you called? I've been emailing every couple of days and gotten nothing beyond the generic auto-reply. I've been looking for a contact number but so far been unsuccessful.