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I emailed them and outlined that I was platinum with Velocity and would they consider accepting me across to their platform. I had to send my flight history and they came back and said they have accepted me in Gold Accelerator challenge. I needed to nominate the date I wanted this to commence...

I have the same issue. I noticed that all my points had been stolen from my account within the app. I could also see that my email, phone number had been changed and I couldn't log in on desktop. I called them, they suspended my account and its now been more than 30 days. The part that...