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Most concerning issue I've had to date with Latitude: They've screwed up processing a BPay payment to them. They've only credited my account with 1/3 of the actual payment sent. How that happens is beyond me but hey, it's latitude. The woeful resolution process requires the customer to upload...

Spent way too long on a call to the offshore Latitude trying to get them to understand the points issue. The supervisor spent about 10 mins faffing about then said their points system wasn't working so they couldn't do anything, and then kept going on blaming the systems and was completely...