Search results

They have now accommodated the change. It’s a shame they could not have done it at 7am today like all other airlines. As for the severity of the storm, that’s not the point. Forcing passengers into what is potentially harms way is not the way an airline should be operating. All three other...

Not hurricanes/cyclones mate - travel waivers to prevent dumping passengers in harms way - even if you choose to run your service. I am originally from New Orleans, so know a thing or two about these storms! In any case, it’s interesting to note that all of Qantas’s Syd—>LAX competitors have...

The point is the other airlines have issue travel waivers, allowing travels to move their flights so they don’t get stuck at LAX and it proactively re-accommodates those that don’t need to travel on the day or don’t want to fly into a weather event. It’s not really about what flights the...

Still shocked that we are pending a decision. How can every Qantas call centre be so un empowered. It’s crazy that every other airline on earth has a travel waiver to LAX - yet Qantas only option is to offer me a change fee of $3,000 the take it up with customer care.

Seems it. Call centres all say they are waiting for HQ to give them authority. They too find it ridiculous. Even their help desks cannot do anything without Qantas HQ authorisation. So sad that Qantas is forcing my in-laws to have a very bad evening where they don't know what the plan is...

Hi AusFF - my in-laws are scheduled to return to the US (LAX) on QF 11 tomorrow. I rang up Qantas at 7am this morning as all other airlines already have travel waivers posted (including Oneworld partner AA) to see if we could reschedule. At that point, they were not even aware of the storm even...

100% - it was so much more efficient!

Thanks everyone for the great insights. I just had my first QF Call Centre series of engagement post COVID over the past 3 weeks. We have an award flight (QF Classic) to the US booked in December, and I was looking to cancel the return leg and have the miles/fees refunded as we have booked...