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Thanks JPP If there's a legitimate reason for this, or at least a clear policy, then that's fair enough and I have no qualms. But the inconsistent and conflicting reasons given by the call centre is rather frustrating. I guess it comes down to a lack of training and having to deal with...

Another experience to add to this thread: I have a business OWA/RTW booking and am trying to add a leg MEL-SYD at the beginning of the trip for which I can see availability at various times on my selected date (which you would expect given it is some months away and there are many flights on...