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Hi all, Thanks for your replies. I don't think the actual details are important but I'll try to explain more clearly without writing a novel. I really wanted to just give an overview and seek advice on how to proceed. DocJames was pretty much right. He wrote: "- refund credited to...

Hi all, I have a long and complicated issue with a pair of bookings that I had to cancel. These 2 bookings were for my mother and myself. They were then turned into a credit that through no fault of my own expired unused. Qantas have made a number of errors with this process including...