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Hi, I am having a drama linking my velocity account with singapore airlines krisflyer account I did have an old krisflyer account linked to my velocity account which I have unlinked, but when I go to link my new krisflyer account I get an error which says " KrisFlyer account is already linked...

Can I use the qantas club lounge at Sydney T3 if I am travelling later in the day on a jetstar flight? or are there special rules at Sydney since T2 and T3 are separate? I have a qantas club membership and a 3hr layover in sydney before a jetstar flight in the evening - so want to twaddle over...

I take it the list above is up to date for phone numbers? Took me 30min to get through to Manila today and was told we will call you back..... 3hrs later, crickets. All I wanted was to cancel my outbound from Australia flight and keep my return flight back to Australia. How I wish I got...

Another call centre from Qantas ends up on my cough list. Manila added to the list after South Africa

Anyone been to the new TPR? what is the new À la carte menu?

wow what a hard choice Singapore airlines or Qantas for international travel /s its an embarrassment we call Qantas "our national airline" Singapore airlines coughs all over Qantas any day of the week. Their soft and hard product is top of the line, in the same league as the gulf carriers like...

Yep that's exactly the flight they canned on me. I had a mid June Syd-Hnd, then a connecting flight on JAL from Hnd-London the next day.

If you get the service right for your bread and butter customers. Then the hard work is 80% done for your premium customers. At the moment qantas cant satisfy anyone with their service. I mean when qantas cancelled my international flight about 4 weeks ago and didnt offer anything to rectify...

The people who make up the bulk of their earning are the people travelling at the back of the plane and probably have bronze/silver or no status. Qantas isn't a premium cabin heavy airline - to which the international business generally loses money and the domestic business (and the frequent...

Joyce is a dud and needs to be replaced, this kind of poor customer service will just continue I bet. From start of covid to now I cant say there has been any improvement, if anything its just progressively got worse.

premium price. budget service.

Thats rubbish service from them. All my domestic refunds have been really quick recently, within the week I get the money and within 48hrs I get the points

Here is the written media on it https://www.singaporeair.com/en_UK/sg/media-centre/news-alert/?id=l2kcdg7f stoked that it looks like ill be able to sample TPR in mid June in all its freshly painted glory.

Looks like its all about to change ladies and gentlemen. https://mainlymiles.com/2022/05/06/singapore-airlines-opening-krisflyer-gold-lounge-on-20-may-first-lounge-and-tpr-to-follow-in-weeks/ https://www.singaporeair.com/en_UK/sg/media-centre/news-alert/?id=l2kcdg7f May 20th the KF gold...

The Cape Town agents don't deserve to be fed. They are poorly trained and from my experiences mostly don't understand the request being made / how to fulfill the request. Why they have off shored to, of all places, cape town....

best get on the front foot now and try for another flight while it might not be frightfully expensive. If its a reward booking see if you can snag a reward flight to other European destinations, maybe even break up the travel if you were in premium cabins and still want to but the availability...

yep doesnt look good, I was looking about a month ago at QF 25 and noticed they had ceased selling tickets around the dates I was going, then a week ago they cancelled it on me. From what I have read, people in japan aren't exactly pushing the gov to open up - not a surprise but as the...

At least the propeller didn't fall off mid flight like last time Rex made the news for its maintenance

I feel I did speak to someone in the south African call centre by the accent - and on previous experience they are totally useless. In my frustration, I just went to my tried and true Singapore airlines and re-booked there straight away. I hate asking twice or begging or any combination of the two

Appears like it, I had a QF 25 flight on June 10th in J cancelled on me on Tuesday (12th) It was the first leg of a journey to the UK. so the entire flight was cancelled, not just the QF 25 part. Qantas offered me nothing to rectify it - new flight, alternative arrangement, alternative dates...