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Yes, this is strange because I don’t have a single point in my account! At least with Velocity and Qantas, the companies are located in Australia, making it easier to chase them up or report issues. It’s much harder when the company is overseas.

Hi, I recently signed up for Aeroplan to purchase some points. However, I am now unable to log in and received the following error message: “Your Aeroplan account has been deactivated.” I have no bookings or points on this account and only accessed it yesterday. Upon searching online, I...

We can establish whether or not someone is being aggressive/threatening through reason and argument (subjectivity is not a reliable metric). For instance, if I were to swear at someone, it would be reasonable to suggest that behaviour is aggressive/threatening. However, if I were to shrug my...