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Yes we were all treated as domestic passengers for the WLG-CHC flight, all border formalities completed on landing in Wellington so the second leg was a domestic flight leaving from a domestic gate. The WLG QF Lounge in the international section was open but inaccessible given it was beyond...

12/06/23 | QF555 | BNE to SYD Last flight of this trip. After an easy transfer from the Brisbane International to Domestic terminal I made my way up to the J lounge, unfortunately priority screening wasn't open but once inside I got to enjoy a Sofi Sky Spritz. This was the first of my three...

Hotel: Crowne Plaza Christchurch When: June 2023 Status: Diamond Ambassador Rate: NZD $200/night (flexible rate which I had originally booked at NZD $300/night, but cancelled and re-booked.) Booked: 1 King Standard Received: 1 King Standard City View High Floor (a two-category upgrade, made even...

12/06/23 | QF134 | CHC to BNE Start of the return journey from Christchurch to Sydney. Travelling via Brisbane primarily because this was a DSC status run and I needed the credits, but also because the Brisbane flight has a much more palatable late afternoon departure time! Started the journey...

09/06/23 | QF139 | SYD to CHC WLG! 10/06/23 | QF139 | WLG to CHC What was meant to be a midnight arrival into Christchurch from Sydney turned into a 2am arrival into Wellington, followed by a 6am departure turning into a 7.30am departure from Wellington before finally arriving in Christchurch...

It is a legal requirement to follow instructions of crew in the air. Perhaps not the same on the ground but whatever the case, I'm sure they're still paying attention. Honestly, after ignoring the check in agent and multiple pagers I'm surprised they let you fly at all. I think for many...

Would I be right in saying all tickets are technically fully refundable, since T&Cs state that only taxes and surcharges are refundable and the ticket cost is made up entirely of taxes and surcharges? Not that I'm looking to cancel, but would be handy to have up the sleeve!

OMG I got one! Was #12000 or something in the queue. $551.26 return from Sydney in January.

25/04/23 | QF91 | SYD to NOU Great idea for a thread! Here's breakfast on a flight to Nouméa, New Caledonia last month. The flight departs Sydney at 7am and the lounge doesn't put hot breakfast items out until around 6:15am which is a bit late when you need to go and board, so I was looking...

Great news indeed! Knew it was in the pipeline but good to see they have a tentative date now. Will be keen to check it out, still scarred by my experience at the Auckland voco late last year 😄

Booked SYD-CHC-BNE-SYD in J over King's Birthday weekend for $1810 and 410 credits (DSC inclusive). It ain't much, but it's honest work 😄

Flights seem to be going fast, was in two minds about booking a run to CHC and it's suddenly jumped by $700! Will keep an eye on it but at these prices and being 325 credits short, it's kind of hard to justify.

05/03/23 | VA970 | BNE to SYD And finally the last of the four flights for the month. Started with a PDB sparkling. Dinner options were mustard chicken with mashed potatoes or mushroom gnocchi. I chose the chicken. Both were served with cheese and crackers and a chocolate heart. To drink...

05/03/23 | VA782 | CNS to BNE One from earlier in the month. Unfortunately no lounge at Cairns these days but there was a generous pour of sparkling awaiting on board. Lunch options were a pastrami Reuben open sandwich on sourdough or a roast vegetable onion tart with mashed potatoes. Due to...

An update for those who have been following along. Virgin got back to my complaint after just over a week, which to be honest was faster than I was expecting. My key asks were for an apology, a confirmation on whether my treatment was in / out of line with their standing procedures and above...

Hotel: voco Gold Coast When: March 2023 Status: Diamond Ambassador Rate: AUD $277/night Booked: 2 Double Beds Standard City View Received: 2 Double Premium Ocean View (essentially a three-category upgrade, from worst possible twin room to best possible twin room) Have stayed at the voco a...

Not sure what system they use but whatever system it was, it had enough information for her to see my first name in full as well.

Thanks for the support everyone and for sharing your own experiences as well, it means a lot. Has been playing on my mind all weekend, especially today as I fly back to SYD. Saw this sign at check in and had a bit of a laugh given my experience on Friday. Thanks again and I'll keep the...

Yes certainly have enough to identify the agent. Yep some serious retraining definitely needed. It's 2023, seeing someone with a name that doesn't fall in line with your world-view shouldn't be cause for surprise. You're 100% right. For me it's going to come down to how they treat the...

Wanted to share with the AFF community an exceptionally poor experience I had at SYD yesterday. As a bit of background, I have been a VA fan since the Virgin Blue days and have held SG continuously since 2018. I'm just short of WP and on track to achieve it with my next trip. I fly regularly...