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Great minds think alike, that is exactly what I am doing now. In the past I have not really reconciled all my payments, just looked how much still owed and paid it, looks like I have some work to do. Good luck Billy, please keep us posted.

After 24 exhausting weeks of mis information we finally have our points back! I will have spare time on my hands now i’m not spending hours on the phone each week, which I will use to look for flights. Thanks to all for your help.

I think you answered your own question here, that doesn’t sound worth it to me

. I continue to phone and email daily. I didn't just cancel this without being assured by their agent that points will be refunded. I also have a screen shot that says points have expired and will be refunded. I also checked thier website which made no mention in terms and conditions that...

Two days ago I was sent an email that I would get a phone call and my points would be refunded after I pay the $50 USD fee. Yesterday I was told that I have lost close to a million points because they have expired. So until you get the points back their emails mean nothing. I said to the...

I am now being told by Krisflyer that the points extension only applies to points that are in your account at the time of the extension. If you make a booking and then cancel it the points extension does not apply.

Good luck, I’m still waiting after five months

Could you send me a PM also? Waiting five months now for a lot of points. I could write an essay on everything we have tried.

Now charging 3.3% so no longer an option

We have waited 12 weeks now, still unable to get any help. Calls result in generic answers like we will escalate, someone will call back, please remain patient, or call being disconnected. So frustrating

I am also awaiting refund of points, eight weeks now. The last phone call resulted in being told there is nothing they can do for me, I just have to be patient and await their email.

Yes, look away

The definition of mixed emotions is when you place a low price limit order on shares you already own and it trades.

Yes I feel like they say anything to get you off the phone, from it is being escalated, I will get someone to call you back, I have actioned the request but it will take three days to show up, blah, blah, blah.

So how many times did you have to contact them, and how long did it take for points to be returned?

Had a bad experience with BWS today. Wanted to use shop back offer of 40%. Ordered six bottles wine including some on clearance and was phoned by the store to say they are not available, despite showing on the system. They are only prepared to offer me replacements which retail for the...

If i was to make a redemption booking in December 2022, for lets say October 2023, can i then do a date change on that booking to extend it out further if my points have expired?

Need to cancel a redemption booking and am confused by mixed messages on krisflyer points refund which show on the cancellation page. One message saying zero points will be refunded and another saying all points will be refunded

Thanks all, will make sure they know

I know of someone who told me they may have to cancel their Queensland holiday if they cant find a RAT test