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I’m trying to change the return date on an international flight which, according to my booking, I can do myself online no problem. Process works right up until you want to make the payment and get the confirmation then hey presto the generic error message comes up. Please contact us or start...

Just coincidental that today we get the Mea Culpa email re wait times from Stephanie Tully, “we understand, we apologise, we love you blah blah blah” and as usual a backhander to the people who want to deal with a real person….

Imagine if senior managers from Virgin were reading this thread and said “ let’s do a Status Match” wow would that wake Qantas up… Yes I know I’m dreaming

I returned to Melb on 30/3 with Qatar at an outrageous price and did the 14 days at Crown Promenade. Process On landing at Tulla was very efficient, social distancing in special arrivals area, details taken at 2 different areas then through the back doors onto the tarmac to the designated...

I think Graeme Turner’s nickname may go some way to providing an answer..... 1586596006 Oops, typo, Graham....

😂😂

I’m into day 3 at Crown Promenade, a comfortable bed and 3 meals a day. I ring guest services each day and tell them what a great job they are doing and how much I appreciate their efforts. I get so p***ed off when they tell me thank you, because virtually every second call they are getting is...

At least I managed to get 4 seats to myself, so when I lay down if I closed my eyes and pretended really, really hard I could imagine I was in business with a lay flat bed....😂😂

Ah no maybe 50 people if that..

Ah so that’s a bit clearer, I thought it was fees etc backdated to Feb 1st and a relief package.

Ah no economy unfortunately.....

I arrived in Melbourne today with Qatar from Manila, only option availed was Manila Doha then Melbourn, approximately $A7000 now way...... but better than possibly being in a hospital in Manila...

It would appear there will be ongoing confusion with regards to the “unusual” way Qantas is managing this whole refund, voucher, cancellation issue. But I for one would like to understand the govt giving qantas and virgin 715 million dollars to assist them without any equity in return. The...

Than ks for the welcome, just finding my way around the site then hope I can make some interesting contributions

Hi everybody, first time posting but always enjoy the threads