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Hi Super5, I hope you are well! Please find the complete list of cards that are classified as Premium Mastercards on our platform here: Click Here A Premium Mastercard is any card that costs us a higher amount to process and hence the difference in processing fee. Just let me know if you...

Hi @prozac, Fortunately that user’s issue earlier wasn’t related to our platform. Regarding ATO payments, you have a few options here. The easiest is to simply use our prebuilt ATO payment flow, whereby you only need to change the reference number and amount for each payment. To do this...

Hi Georgie, I hope you’re well and apologies for the inconvenience. I would love to help you get this resolved as soon as possible, please reach out to us at [email protected] with details of the issue. Alternatively, feel free to reach out to me directly in messages and I’d be more than happy...

Hi Cruiser, I'll notify the team to look out for your call. Have a fantastic time in Spain, and we'll speak soon. Kind Regards, James

Hi Cruiser, I saw our name mentioned so I thought I'd jump in here. You certainly can settle these payments through our platform - noting that you would need to use a Visa, Mastercard or Bank Transfer to do so. We have numerous clients paying OFX/OzForex and other providers - even more so now...

Hi There, Having a valid ABN is required for a few reasons. Firstly, it helps us to ensure that the payments made are directed to legitimate businesses or entities. Secondly, it allows us to comply with financial regulations and maintain transparency in financial transactions. It is a standard...

Hi There, I hope you are well. You can certainly pay bills to those that have a BSB and Account Number (or BPAY details) using our platforms. However, if you prefer to make payments via card, please note that the recipients must have a valid ABN (Australian Business Number). Additionally, in...

Hi Phil, Hope you're doing well! As part of our onboarding process, we may request supporting documents for verification purposes. These documents can be as simple as a utility bill and are necessary to ensure a secure and seamless experience for all our users. If you require any assistance...

Hi Johnny, The new HBSC Star Alliance card is supported and can be used within our platform. Feel free to message me if you have any further questions. Kind Regards, James

Hi @ChrisFlyer, The email was sent out on the 1/12. As Pangwen has since stated, the pricing page on our website is not yet reflective of the pricing that will come into effect on the 1/1/23 - although the option to opt-in to custom Visa pricing is now available. Please find the changes below...

Thanks for letting us know @Cruiser Elite - I'll send you a message now. Regarding our upcoming fee changes, please note that the fees for processing Bank Transfer payments is decreasing and that you will also have the option to opt-in to a lower VISA price of 1.1% - which is lower than it...

Thanks for reaching out @daft009, apologies for the issue encountered. We believe that we've identified the issue and a fix for it should come in an update that will go live on Monday next week. I'll reach out to you in direct messages so that we can further investigate your specific instance.

Platforms such as ours are able to assist with that. When paying the ATO via our platform you would earn the full reward points from your Westpac card (as opposed to the half or less you would earn when paying directly), plus 1 bonus Qantas point for every $7 spent to the ATO. We also have an...

Hi @Cruiser Elite, Sorry to hear about that complication. Based on other brokers that our clients are paying with their Visa's and Mastercard's, a good starting point would be OZFOREX LIMITED and COMPASS GLOBAL HOLDINGS PTY LTD. If you have any questions regarding this don't hesitate to give...

Hey Daft, I hope you are well. As the above user pointed out, unlike Pay.com.au we don't actually charge an extra fee to accrue bonus Reward Program points.

Yes you can. The surcharge would be 1.2% + GST whilst earning yourself a bonus 1 Qantas Business Reward or Velocity Frequent Flyer point for every $10 spent (provided by our unique Reward Programs).

You can absolutely achieve that workflow via our platform, however you would need to be using either a VISA or Mastercard - unfortunately Amex prohibits these types of payments. However given you stated you would be wanting to use a debit card (Amex don't have these in the Australian market -...

Hi Pangwen, Apologies for the delayed reply. This is feedback we have been receiving quite consistently over the years. Each provider/ bank will display payments made via our platform differently which is often out of our control. However I've since spoken to one of our developers and they...

Noted on this. Obviously we are required to do our due diligence given the nature of the business but as you mentioned, there may be areas here that we can further streamline and automate. I've flicked your feedback across to both our Compliance Manager and Customer Service Director.

Noted :)