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The escalations team resolved a similar issue for my partner a couple of weeks ago where Suva call centre staff were adamant they couldn’t see availability that was bookable online for a flight that needed changing. A phone call from Hobart came on a Saturday afternoon, about 5 days after...

Maybe the AJ “quote” is evidence of a wicked sense of humour and the popcorn will be well warranted!

Have you emailed the escalations team that the first post on this thread is all about? Many people have had positive outcomes, though it usually takes up to a week for a response.

Nice review! Thanks Matt. I had no idea the carrier charges out of SIN hadn’t been enhanced! About 10 years ago I flew MEL-SIN in F. It was my first proper first class flight on any airline. Despite being the only passenger in F, service was clumsy and a bit indifferent. E.g. FA 1 took my...

Once or twice the gate agent has called status pax up first but you’re probably right that it isn’t advertised at smaller (predominantly QLink) ports. Even when QF flew 737s into BNK, PB was very much the exception rather than the rule. There’s also no priority check in for QF, whereas VA do...

I flew BNK - SYD yesterday and a pax had a soccer ball to bring on board. Groundcrew had a valve pin at the ready to deflate it and it went in the overhead locker. I was impressed that it was all done quickly with minimal fuss for the passenger. Edit to say no PB at BNK most of the time. But...

Lo and behold the escalation email team responded positively to a request to look into changing a leg of a classic reward that the Suva call centre claimed they couldn’t see over the course of a couple of calls. Whether it was a one off favour or within scope for that team I don’t know. My...

Just completed the survey again…not that they seem to be heeding feedback

My plus one (NB and new to all this) just rang twice to try to change a leg of a classic award. Got Suva twice. First call hung up on after a 20 minute hold. Second time told that the CI leg visible online is unavailable to book. Has anyone tried emailing the classic rewards escalation team in...

First time I've seen the heart chocolate upgraded to a whole bowl of its own :p

Plug your PNR into the MH or RJ website. Ticket numbers will show if ticketed. And hound CMT in the meantime to fix their app!

Another photo of a bread plate with the good butter on it but no bread to spread it on. Is this a new trend?

BNK-SYD VA1140. PDB orders taken at the seat with offers of juice, still or sparkling water and sparkling wine. Lunch orders taken and delivered 1D/F 2 A/C 2D/F 1A/C. Choice of Reuben sandwich or cauliflower and pearl cuscus salad for the first few to order, then salad only from 2D/F onwards...

Also no bread? Also it looks like the napkin had been enhanced this week from white linen to brown paper…

I agree. Perky sounding MNL agents fall into this category often. Conversely my last call regarding a OWA change started very ominously when the CPT agent answered “Qantas Baggage Services” 😬 After clarifying that I didn’t call baggage services, he apologised and told me he was rusty, having...

I'm not sure that I've ever noticed a gendered pattern on either VA or QF in terms of warmth and personable traits. Two great flights in J on QF last week with blokes and an average (but by no means bad) one with a woman on VA. If I bring to mind the most impressive, memorable flights on any...

Believe me that QF fa with the generous topups was pretty insistent..but yeah “wouldn’t take no for an answer” was lighthearted, not literal. As for the CM disappearing down the back, it happened….believe it or not as you will.

FWIW, I watched them do this on a VA flight yesterday. Functional priority boarding helps, most J pax were seated early. Then twice during boarding, Y pax were held at the door for no more than 30 seconds while the CSM did a quick drinks run. It didn’t slow boarding because the aisle was full of...

Thanks for sharing. Response submitted. A biggie for me, overlooked in a lot of comments elsewhere is losing the ability to add trips attached to a different email address to the one the CMT account is attached to - work and private basically. Or added complications when an agent’s email address...

If VA can manage this on all dom flights I don’t understand why QF can’t.