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My return flights leave from Dublin...

May I ask a question? I've having a great deal of difficulty getting a refund for my Etihad flights, Sydney to London and Dublin to Sydney, via Abu Dhabi (stopover) both ways. Etihad cancelled my flights on 3 April, my first flight was due to depart 14 April. Can I claim under EC 261/2004? and...

It was clearly never meant to apply to involuntary cancellations originally. Aunt Betty and Flight Centre have only recently 'clarified' the T&C to say the fee applies to both. It is being challenged with a number of consumer bodies and I would be surprised if they get away with it.

When I checked Aunt Betty’s website today there was a link to a Google form you could submit that includes the option of requesting a refund, possibly due to change in policy by some airlines eg Singapore Airlines. Things are changing, a bit of consumer pushback?

Just checked Etihad’s Covid-19 policy page and they are now offering refunds for ‘US UK and EU originated tickets’! What happened to our consumer rights??? This in addition to Singapore Airlines now offering refunds to all.

The only reason I know my flights with Etihad were cancelled is because Etihad emailed me. I've heard nothing from Aunt Betty. I also didn't know what the fare rules for my flights are because Aunt Betty neglected to pass this on as well. No way to contact them except a phone queue for over a...

Got my chargeback request submitted on the second attempt. The rationale for refusing is that Australian businesses can't override Australian government directives or regulations. Not applicable as far as I can see. There was nothing to stop Etihad running their flights from the AU government.

Just contacted Commbank who advised that Visa instructions were that they wouldn't accept chargebacks for Covid related cancelled travel as it was a result of 'Australian government restrictions'. I can't see how Etihad cancelling my flights had anything to do with Australian government, UAE...

Yes I just spoke to NSW Fair Trading. Very helpful, agreed with my points. Advised I lodge a complaint with them against Aunt Betty. Also advised attempting a chargeback.

I have never booked with AB or FC EVER before! Always with the airline... I was just a bit impatient this time and fussy about the itinerary, AB was around $200 cheaper. If I'd been a bit more flexible and gone with Etihad as I usually do things would be better :( Blame it on SkyScanner!

Thanks for all your helpful advice! I too have flights with Etihad booked through Aunt Betty. Etihad recently cancelled the first leg, so it is a forced (involuntary) cancellation. After an hour on hold I managed to speak to an AB rep, who told me my flights were non-refundable, so a credit note...

I’m in the same boat . Etihad to London mid April with a 2 day stop in Abu Dhabi which I can’t take now as UAE has suspended visa on entry. Booked with Aunt Betty received the same email want a refund.

Just wondering if I can draw on people's experiences of getting a refund from Qantas Hotels/Etihad? Is it better to contact the hotel itself? Or Qantas? Unfortunately my flight booking SYD>LHR and DUB>SYD with Etihad was through Aunt Betty which isn't responding to emails :(. I also have a...

Now that Italy has locked down a large part of N Italy, no entry no exit, what’s the situation if you have flights booked into and out of this area? Will the flights be canceled and refunded?

I’m more concerned with the much handled plates glasses knives forks etc in the communal containers. I’m OK with my hands and hopefully the food.

Addressing this to all you intrepid travellers who are jetting off into the zombie apocalypse regardless and who have lounge access. I very much enjoy my pre flight lounge visits, including getting a feed and drink or two. Would it be rude to spray sanitiser on your plate and utensils? BYO...

Difficult to access the information but as Gold I’m apparently eligible for same day upgrade subject to availability . Still not sure how to access.

Thanks for all your replies :) Could I also ask are the comp upgrades available on this (international) route or are they US only? Also how do you update your preferences on the Delta site to get an auto upgrade? Confusing! I was mistaken about the price difference, a digit missing on my phone...

Yes just me. Does it depend on how many spare + seats they have? I assume I won’t know until boarding? They are 7+ hour flights.

DUB to New York return