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We def are and many posts on FT echo the my exact sentiment. Perhaps your room orientation was lucky, but it’s a well known issue.

I wanted to love this property. Stayed in an Exec Suite shortly after it opened but they didn't soundproof the windows. Even on the highest floors all we could hear was traffic.

You are routed to the next available agent, which may include HBA, but most often is not.

I have heard this from QF agents before: The local ticketing office have to issue the ticket and all they can do is email them. When I’ve insisted, the agent has managed to get the Australian ticketing department to call the foreign office to get them to issue while I was on hold or they...

Please stop making sweeping generalisations based on your opinion which seems to be common in all of your threads. The Change for Good Program is one of the best corporate partnerships known globally and hundreds of thousands of people have donated to date. No-one confuses it for sponsorship...

It’s an incredibly successful corporate fundraising partnership that has raised over $185 million to date. There used to be collection boxes at domestic gates but haven’t seen them in years. Did it really impact your experience that much? You can always choose not to donate. The main reason...

As PF says, almost every airline is flying with full J and F cabins to and from Australia. Reduce inventory, increased demand, revenge travel and people willing to pay for premium cabins. Upgrades are always a lottery, and a game I do not play for this very reason. In the current climate, if...

Just because you're angry and feel aggravated doesn't mean your case has merit!

This is precisely why, even on one ticket, I changed a 2.5 transit from QF J to EK F in BNE to 6 hours and just booked a dayroom at the Pullman.

I just called and heard an automated recording "QFCC Admin Number 2" while joining the queue then Fiji answered. I'm certain that's the name of call routing queue and shouldn't be heard by the customer.

I assume separate PNRs. Are any of the outbound a mix of revenue and award? If not, you will need to clear immigration, recollect your bags and check in all over again. If travelling on a oneworld flight booked on separate tickets in separate bookings, the baggage will not be checked through...

I believe when the OP travelled was a peak travel period around school holidays and premium cabins across QF, ME3 and possibly others were full so it’s a moot point. Something to consider in the current environment with low inventory is that even if practice is to be reaccommodated, you may...

Once again, TI doesn't cover new flights. It only covers reimbursement for what your original flights cost and only if you didn't get a cash or points refund. The OP got the points back so TI would not pay out. They would consider him 'made whole.' He may be able to claim under Travel Delay...

There are over 12 million QFFers. Money is generated from selling points, but more importantly selling big data. No offence, but AJ will not see your letter nor will it have any effect. Your complaint loses all weight when you complain about a staff benefit, available to all airline employees...

They're called AAngels for a reason, as opposed to Lounge Dragons. I have always found AAngels to go above and beyond.

Class of Service vs Status. My personal conclusion is that loyalty is a trap. I was loyal to QF for a decade then became a free agent. I've flown EY Apartments, EK F, TG F, BA F, AA F as well as LH, SQ, PG, OS, MS, SV, VA, SK J none of which would have occurred if I didn't release the...

You should argue for QF to accommodate you on their own QF25 service as this was their mistake, not yours. It puts your entire RTW award in jeopardy. The seat was not withdrawn. The award was lost because of QF's inability to ticket by the required deadline.

So an aircraft went Mx? And? This happens around the world every single day.

There's no conspiracy. Flights are full and can be oversold. Of course, it's awful when it happens to you. Because you were on an award you were the first to be bumped. Downgrades happen in order of fare class and status. I don't know your status, but a NB on full fare J won't be bumped, but a...

What's your QF status? Also, welcome to AFF :)