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Did anyone have luck in getting retention bonus points for the Plat charge card. I have my annual fee posted but the customer care on phone/chat is reading is reading me the standard text that we cannot offer any bonus points and the annual fee is for the benefits of the cards available at this...

Thanks mate , I have not done any Bpay/Billpay transactions. I think their calculations are screwed and doesn't make any sense. If not for the velocity points , I would not even want to use that card.

I don't believe any of the utilities will be considered as government spend. Will wait for the complaint response as no where in the terms and conditions is a list of merchants' provided , classified as government transactions. I don't think we will hold this card for too long with the...

The answer is yes however I have a list of all non government transactions which add upto the spend criteria conditions unless they said util bills like water/electricity and myki recharges as government transactions.

We are also in the same situation ; on contacting the ANZ customer service , we have been notified that we are $800 short of meeting the spend criteria while we have clear record of meeting the spend criteria. I have logged a complaint with them ; will wait for few days before logging a case...

I don't remember submitting my details to them ever ; did they stay any reason for the 100 pt check.

You risk losing your velocity membership blacklisted/suspended. I am sure velocity have their checks and balances in place to verify/validate information before actioning your status match request. Also as someone already pointed out , no one here will suggest ways to achieve status by...

We recently stayed at the Sheraton Fiji Beach resort and it was really good. Had lots of activities for the kids as well as different pools. Additionally they had kids club which was good. It was hardly once or twice that we went out of the resort.

I had a similar issue in the past with one of the itineraries booked with Qatar Airways however the ticket was sold by Virgin Australia. Technically , Virgin Australia needs to co-ordinate with the other airline and arrange for an alternate option as they sold the ticket to you thought it is...

As a general thumb rule it has been observed in the past that , multiple credit applications within a short span of time may be impact your approval as well as your credit score. I am not a financial expert but sharing information gathered from various posts/people. YMMV

Please VA , help me book tickets for Mar 2024 when there was double SC campaign .... bonkers :P

Welcome to AFF fam @mm80x

That is correct , you will have your membership active till the end of your membership period.

bummer , I missed the last date and transferred the points to Krisflyer in the last week of August. Do I still ask for bonus points as the offer was not clearly communicated by the last rep.

Hi AFF Experts , we are planning to take our son to Safari in Tanzania for his 10th bday , which is almost an year from now. In preparation of the planning , wanted to seek suggestions on the best itinerary and also any tips/suggestions on which safari package to book , if someone has already...

I believe we are talking about linking flybuys to Velocity and 7Eleven to velocity separately as both of the respective accounts can contribute to velocity points addition.

Welcome to AFF family @PollyMMoore. Hope your issue is sorted soon and you are able to get your points back.

I want to however unsure if I really want to spend money to get the status match for once-off flight.

As per my last conversation with the Velocity team , I was told that only new customers who activate their auto-redemption for the first time will be eligible. If the auto redemption was active prior to the offer being activated , you might not be eligible. YMMV

Which card variant did you have ?