Search results

Thanks!

Still waiting 5-6 weeks (silver & PC)

So is there any value to chasing it up with customer nonservice team yet? Are they expecting us to earn it? Or is it not possible to get the points credited yet? #spiritofaustralia

Has anyone done this regularly? Do you think it's worth it? Does the 'holiday vibe' make up for the lost redemption value (as compared with if you had used the points for a J classic reward). It seems as though the redemption value is pretty consistently around 8 cents per point, when...

Please remind me How long are we supposed to wait before following up with excellent, helpful Qantas customer service staff? Still waiting for DSCs from 5 April and 9 April

Thanks for the tip, ols

Thanks oz_mark. I am going to FNQ with the family and want an entry level 4wd (something simple like sportage, not proper 4wd) so just debating whether to try and pay one level down and trust the upgrade will come through, or pay for a sportage / X trail to be safe

Hi, for those Gold members who selected the Europcar membership option, how long after making your selection did your status get upgraded with Europcar? In the Velocity email it says it can take up to 20 days for Europcar to email you, but that seems really long??! Is the actual wait time...

Sometimes the Facebook post can help get traction even if they don't solve your problem directly - i think they log it and refer it to someone who calls you back. They don't my necessarily get someone from Hobart to call you back who can actually fix the problem... But at least you get some contact.

Sorry, maybe I'm being too cynical, but until it's proven otherwise then I'm fully expecting that this new expert, dedicated team has been 'mobilised' by placing a few laptops and headsets in the chimpanzee enclosure at Taronga zoo to see if they can come up with better customer service outcomes...

What?? How could this be? Our fearless leader AJ told us that all the metrics proved that everyone was happy??? 😯

I bet someone in the Qantas PR department is angling for a big bonus this year. Unfortunately I find it hard to believe anything will change

This is spot on. Really one of the key advantages that Qantas has in the current market is their points don't expire. With Qatar continuing to exp, and US airlines returning to Oz, there is more choice building. If SQ ever removed their points expiry I'd wager they would get a big bump in new...

Done (bump)

Maybe it's a cunning plot by Bain to drive the value down so they can take over QF and JQ cheaply .... 🧐🤯

Thats pretty surprising - I thought that Thursday night was the new Friday night for FIFO workers post covid .

...umm... they (she) actually got promoted... to run Jetstar. Shows you where the priorities lie.

Take that one step further - They made a billion dollars in profit, they are holding onto $1 billion of Australian public's money locked up, and theyve been significantly bailed out by taxpayers. Surely someone in Government should pressure them to provide better customer service outcomes and...

The Qantas pr team pointed out the hard times during covid and the reduction in call centre waiting times because that is their 'customer' narrative to shareholders. Qantas management and Choice have picked different time-scales and methods of calculating on time performance so not surprisingly...

It's a fantastic slogan, isn't it!