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Good guide. The JAL flights with no fees is an interesting one. Do you think there's any chance that the relative competitiveness of rail in Japan plays a part in that?

Awww I can feel the love from Qantas, as we approach the holiday season It's beginning to look a lot like Christmas... Passengers sleeping on the airport floor... And the prettiest sight to see Is the savings that will be On the Qantas profit statement Yes it's Christmas for Qantas once...

😂 This is amazing, can we please keep the tally board updated on a regular basis?? 😂😂

I believe this what you call an 'own goal'. Why VA, why?

Hmm..I can see the headlines now - Alan Joyce complains that ferals using Qantas are not match fit and are failing to test if their bags are compatible with luggage belt operational parameters before arriving at terminal.... How does the board expect him to game his bonus KPIs when QFF plebs...

If you look at their board, it's an interesting mix. You have Richard Goyder with a lot of wesfarmers retail background - you would think he understands customers? And then they have Todd Sampson... Not sure if he has a core interest in customer service, or whether hes just an advertising and...

For anyone struggling to get a response from Qantas regarding a missing leaf, I had success via Facebook messenging. I already had a running conversation going with them regarding a number of other stuff ups, so I mentioned the issue of the missing leaf in the chat and it got resolved. That was...

There must be method to the madness - Executive KPIs must be heavily weighted on cost cutting and light on customer satisfaction outcomes. 1666695315 I've had some calls where it was clearly too hard for them (cough Manilla cough) and they tried hard to get me off the line by saying that they...

PS - does anyone have any advice on the most effective customer service communication channel to try to request my missing leaf for (retrospective) Flight Offset? I dont really have big hopes of getting it, but I have the screenshots, so I thought I would at least try. (I assume I can't...

Ok so a word of warning to anyone who is feeling inclined to retrospectively offset a booking - when I requested to offset my booking via qantas website, it cancelled my entire booking. I had a Y booking that was one of the most painful booking experiences that I've had. I was feeling like...

Ok - so credit where credit is due - I didn't trust the original promise that I would be emailed withing 24-48 hours... so I kept calling. I politely hung up the first time when it went to Manila, and then the second time I got someone from Cape Town called Arun? Aaron? Anyway Arun from Cape...

So has Qantas cancelled my ticket ? Other than a random stuffup due to the complexity of the voucher, the only other reason that I can think of for this is that I retrospectively requested a flight offset - is there any way that an offset request could have somehow cancelled the booking?? When...

Do I have a problem 😭 Flight was supposed to be in Dec. Both Qantas and Emirates emailed with etickets!!

I had a cancelled return leg on a previous booking, which I exchanged for a travel credit. After a nightmare period of dealing with the Qantas call centre, and compromising my itinerary, I used it to book a new return flight via same destinations and I thought that I finally had everything...

Can I ask What status do you have? And what time was the call that got through to Hobart?

The other night, I had a nightmare where I was on a spaceship that crash landed on Mars without any fuel. We were desperately trying to use our space-comms unit to call for rescue, but it kept cutting out, and whenever we managed to get through to the space rescue call centre, the customer...

My impression is that in SA, they have been doing it for longer (than Fiji, for example) so they are more jaded, less helpful, less patient, less willing to help, more arrogant ... but not necessarily better trained or skilled. In Fiji you still get some who, despite not necessarily having the...

Ive had that experience with both Fiji and SA - but not all the time... Not sure if its an issue with individual's microphones or something? Or certain rooms are noisier than others? At times in Fiji, it feels like its Friday night knock off time - the music is pumping and they are all...

Good luck. Im trying to look at options to achieve my leaf asap before end of membership year. It sounds like putting in a new booking with offset might be safer

Is that Mileageplus, or velocity, or something else?