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So just confirming that adding the offset after the booking is not yet functioning properly for the leaf? Or is hit and miss...

Can someone please remind me when the cashback on the membership fee is meant to land? Is it at the same time as the QF FF points?

Hi My partner flew an EK flight on EK metal approx one month ago. I think at the time she quoted her QF ff number. But the points have not posted to the QF account yet. In the meantime she has changed her mind and would like to credit to skywards. When we tried to claim miles on the Skyward...

So 4 calls and 4+ hours later - in the end I gave up, I booked a different itinerary that would suit Qantas. Like others on here I feel really frustrated and disappointed, but I dont have the energy to pursue it.

Re: #2 - I would love to book direct through EK, and will likely do so in future after my most recent terrible QF booking experiences. Unfortunately I am stuck trying to use up a difficult QF flight credit and need to make an urgent booking. Thanks for #3 . Ill assume the worst case scenario if...

But I already did purchase a replacement one way ticket for the return leg!! I had to pay $10k for a new return flight via EK/Scoot. Theyve already repriced the flight and calculated it at the lower price. I just want to use my flight credit now to make a new booking - You cant advertise a...

We will see - have emailed her. Now I will hold my breath. I feel terrible for the staff at Qantas - how do they live with themslves every day? must be a miserable place to work.

The flight value is not the issue - they already calculated my credit based on the lowest flight value estimate (ie they recalculated my fare on the assumption that I had spent the equivalent of a one way fare price). So I have already had to buy an additional one way expensive fare with other...

Day of week Sat 15 Oct 2022 Time of call 5:00pm Number used 1300 025 396 Status Silver Hold time 2 mins Call Centre (if known) fiji Matter resolved No Details I tried to use a flight credit to book another flight (see previous post). Lady in fiji call center was more friedly and...

I was the one who cancelled the flight - we were half way through itinerary (paid ticket) and needed to change return flight for medical reasons. There were NO available flights at all within a reasonable price and time frame, so we had to book a new one way ticket via emirates/scoot and ask for...

Day of week Sat 15 Oct 2022 Time of call 4:30pm Number used 1300 659 116 Status Silver Hold time 2 mins Call Centre (if known) I think it was south africa Matter resolved No Details I tried to use a flight credit to book another flight. She kept me on hold for 25 mins, and then...

Hi there, So I was looking to book a Flex ticket on Qantas (QF codeshare on EK metal) over Christmas period, and when checking the terms and conditions... I noticed a nice little Xmas gift from AJ - $500 cancellation fee. "Cancellation (including no show) Before departure: Except where no show...

I guess it depends on your personal needs. Im never able to plan ahead so I always struggle to find big classic reward bookings, and my focus is on routes and prices. And I travel more to Europe than Asia these days. I can never seem to find competitive flights (as in time wise and route wise)...

Is she still there? Does she care? Or is she focusing all her attention now on how to screw over jetstar customers and make their lives as miserable as possible ?

This is it, in a nutshell. Yes they are building more partnerships, but the network of international routes that you can fly via codeshare or redeem points on is still much more limited than Qantas via oneworld and Emirates. There are many many major destinations where you cannot find a virgin...

Since the work experience IT kid left to work at Atlassian they can't afford to offer that functionality anymore

Has anyone had the 100k points post to their QFF account lately? What's the average wait time after the statement date?

Qantas shares surge as Joyce predicts profit “We have apologised for the customer service issues we experienced, but these issues are widespread. There are light years between the competition and us” Joyce said, adding Qantas was ranked 5th best airline in the latest global Skytrax survey...

For the velocity flyer card

Hi there, anyone have any experience of trying to claim for damaged baggage that you only noticed later on? We flew EK into SIN, with an overnight stay and transfer to a Scoot flight the next morning because EK and Qantas couldn't get us onto a flight back to Aus. We were ridiculously tired...