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The Air Canada partnership today was a positive step. Fingers crossed for a European option.

On the Qantas status match - I don't think this is going to help me personally (though I would/will be moving carriers once I can get back on a plane) as again, being in Europe currently, I believe I'd need to accumulate the points/credits on QF metal?

Also love the inaccuracy of the auto reply.... " If your matter is urgent and requires a response within the next 5 days please call us on 13 18 75. We are open from 8am to 8pm Monday to Friday (Sydney Time)." Currently 9-6pm, and from my experience, they're not in a rush to take my call.....

Reporting my situation and engagement with Virgin to date. I'm a 10 year platinum member, perhaps with one year of Gold in there. I had qualified for Gold pre-pandemic, with an anniversary date of May 2020. I received the replacement cards in the mail. In March, I had 3 return...

Currently based in Madrid, so calling during their limited opening hours is annoying. Same boat as everyone here, long term platinum/gold member. What email address are you using? I've filled in something via the feedback form. Would love to have this sorted soon as I'm going to start...

Yep - I got an email a couple of days ago, after several requests, including a C/C chargeback (that was processed and then reversed) - a quick call and my money is on the way (45 business days!!)

Update on my situation - success! Despite it looking unlikely due to the Amex & Etihad terms, I was successfully provided a C/C chargeback two days after requesting it.

Update on my Etihad Gold Coast/Melbourne/Madrid/Melbourne flights May - July. Spoke to them on Friday and still refusing to offer full cash refund, only taxes, or full credit. Refused and have requested chargeback via American Express. Will keep you updated. If Amex refuse chargeback, I...

They were return flights with first leg from Madrid. I have return flights with first leg from Melbourne that have been cancelled departing May 19th, but Etihad have stated so far I'm only eligible for credit, so I'm waiting to see if their position changes before then to ideally get another...

Hi everyone, Further to my previous post, I have received full refund for my cancelled Madrid-Melbourne return flight departing 6 May, received 5 days after request - very glad. JR

Thought I’d update you on my experience with Etihad from merged thread. After an hour on hold this morning, I spoke to the call centre via the Abu Dabi number. Result as follows : ex EU to AU flight - after quoting EU-261 protection, full refund will be processed in 7-21 days back to the...

Thank you MEL_Traveller for this information. Due to the timing of my flights, I'm in a holding pattern, with the only risk that if Etihad (or any carrier) decide to re-activate flights, then I would like lose the option for credit..... Difficult times, and I appreciate you taking the time.

I'm curious about this also. I have two return flights Madrid-Melbourne in May & July - one is ex Madrid, the other is ex Melbourne, so I'd expect surely one of them is covered by EU261, though I'm super confused! Also with Etihad not Qatar (sorry for thread hop).

Updating here - I've had no luck getting them on the phone from Madrid across a few different numbers. Hence I have been interacting via Twitter. So far they are 100% refusing cash refund for my flights as per above. I'm holding firm and will keep you updated. Ironically, I've read/heard...

Wondering if ANYONE has had any luck securing cash refund from Etihad? I had two separate itineraries : Dep Madrid for Melbourne May, return late July Dep Melbourne for Madrid late May, return early July. Both booked direct online with Etihad. Virgin Gold FF if relevant. Honestly, work was...

Hi team, My wife and I have a booking later this year - Madrid, Spain -> Phoenix, USA -> Nashville, USA -> Madrid, Spain. Booked via BudgetAir.Com - I have booked similar flight with them previously because it was over 50% cheaper than next OTA/option - so I’m aware their customer service is...

Thanks everyone for the welcomes! We are putting together a list of our favourite places and things to do in Madrid which we will share once we are confident it's complete!

Fair enough point - I do seem to remember some wording around it that suggested that 'free' Plats come under those that pay extra as part of the ticket for it, though don't quote me! And yes, changing your booking without checking/asking is very poor form. I've submitted a bunch of complaints...

It's happened to me a couple of times before. Annoying but didn't think much of it, as I do consider the Economy X (free bookings as Plat/Gold) a bonus, not a right. Would feel differently if I was travelling with an infant though!`

Thanks for the intel here - you're right - now only 25% on the cheapest class K flight, so not worth the hassle. At least I save myself some admin? ;)