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Are SIA still pretty good with through checking bags on separate tickets (SQ to SA). Will save going through immigration at JNB

To be honest, I’m not sure making a fuss will even do much. Those who have tried just get passed around in circles until it eventually sorts itself out without intervention.

Should the title be “Qantas as an airline is a bit tired”? We all know they’re pretty awful. Sadly, there are often no other viable choices.

Answered your own question there. The concierge service with this card has always been an absolute joke (much like Citi in general). NAB are clearly trying to move away from the “premium” Citi products and just focus on the money makers (ie; high interest lending to people who can’t really...

Decent option for business (if their flat beds remain cheap). Not sure of the game plan though. Hardly a low cost tourist destination, and I can’t imagine there’s a lot of business or VFR to warrant a direct service.

Convenient timing! Only home for 3 days before going away for a few months so had a tiny window. I did laugh a few times at the joys of dealing with government employees. First guy when I submitted seemed a bit perplexed; “why are you renewing? It expires in 2025?” - well yes, January, and...

Yep. Not “emergency” or special circumstances though. Just rocked up without an appointment. Was initially told downstairs that they were fully booked and maybe couldn’t process it, but it seems not.

Credit where credit is due. Dropped my renewal at the Sydney office at 8:30am and it was ready for collection at 12:34pm. In and out in about 15 minutes in the morning (I was the first walk up) and collected in maybe 5 minutes.

Buy a case of Qantas wine that gives you some bonus points and call that the “cash cancelation fee”. Highly unlikely those seats will go back into the award buckets for those routes.

TIA sadly. This Is Australia. We are not a country that is good at customer service. We’re good at paying exceptionally high wages to low end staff, but that doesn’t result in good service. You could well end up with this same experience at any other Perth checkin desk.

Would never get changed before take off (for the same reason I’d never wear anything other than enclosed shoes). Imagine sliding down the escape slide and being caught on camera in slippers and big kangaroo PJs. Who do you think will end up on the cover of the telegraph?

Lodge an AFCA complaint. It’ll get to somebody at HSBC with half a brain. Well, a quarter maybe. But that could be enough.

From memory, there wasn’t a way to tell how many points were awarded per transaction? How is this being verified?

If only there was a reliable airline operating between Singapore and Sydney….. oh wait.

I’m going to be stuck renewing between trips. Get back Sunday night and leave Thursday morning. Has anyone used the priority service recently and picked the passport up from the office? (It’s near central in Sydney). Guessing I can lodge the application at a “rapid” post office Monday morning...

Thanks for sharing. I was there a week before and hadn’t even put any thought into such drama before the spontaneous visit! There was a fairly large protest happening which I never expected to escalate to such a level To be honest, given the number of Palestinian flags being waived, I...

Probably an improvement. They were absolutely hopeless when it came to booking the Hughes transfer

I’ve got a saver award booking that I’m going to end up cancelling by as I managed to work a OWA. Does SQ consider destination changes as a “change”, or will I have to cancel and rebook once the points are deposited? Need to change destination from CMN to CAI (will be the same SQ sectors...

Ah right, that might do it. Mine was a PIA to change as well but I was forced because of solar panels.

Hmm. Odd. Mine came up with a calendar to swap it to another day. Have you got a smart meter? They do have a live chat function