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That is why we are here to help ! No shortage of enthusiasm on this post given it includes wine AND flying:)

That's terrible, for what's its worth I have started posting my recent negative QF call centre experiences on Qantas Facebook. My negative experiences have just kept on building to the point of reaching outside of this fantastic forum in the hope of galvanizing others and Qantas. I too wish I...

Hi Sandeep3004 also jump onto Qantas facebook and respond to an existing post with your issue in addition to a message to qantas through Facebook.

Hi TheInsider, it is one booking, MUC-MEL. I have made class changes previously just on one sector albeit with Finnair and JAL. In any event the main issue here is the failing of call centre to simply come back to me while on hold.

I am so over Qantas call centre. I am unable to do the below described change on line myself due to the change icon stating “contact QF for changes” : Munich-Doha-Melbourne is booked all in economy class. I wish to change Munich-Doha to business (award seat is available). So I call the...

So Mr. Alan Joyce blames extensive call centre wait times on people who could manage their enquiry on line but rather call. Mmm....I have two QF award seat bookings with Qatar, MEL-FRA and MUC-MEL. I am able to separate passengers on MEL-FRA but not MUC-MEL. I am loathe to telephone for this...

Hi, I have a QF award ticket flying with Qatar. Munich to Doha is in business class while my connection 4 hours later, Doha to Melbourne is economy. Am I able to access the relevant lounge in Doha or only in Munich ?

Great news! Have a great trip David!

With this QF issued FOUR passenger ticket that includes a Jetstar to Qatar Airways connection in Singapore, I have spoken to three different Qantas call centre agents with this rather simple question: “Do we have to clear customs and immigration in Singapore? “. The answers have been “no”, “yes”...

Council rates, car registration are definitely out . Utility companies may be considered as semi government which some cards also exclude. You will need to confirm the latter with ANZ,

Hi I could only find a CBA card that earns points on government charged (excluding AMEX cards) and it is only 0.4 points/dollar.

As of yesterday ANZ Qantas credit cards no longer earn points on government charges. This includes things like council rates and car registration. The only card alternative (excluding AMEX) I can find that earns points on government charges is CBA however the earn rate is only 0.4 points/dollar...

Hi AussiePom if you have the points I would be trying all sort of back up combinations to find and book a return flight to Australia that avoided a non transit component in Japan. There are elections in Japan in July and given polls suggest only 30% support re-opening to tourists there is no...

My two experiences were with non QF operated award seats but the two agents knew the seats would go immediately back into the award inventory and knew how to immediately re-book. I have however come across agents who are reluctant to do it for fear of losing the seats. I guess in Gidxg03's case...

Actually Qantas can turn the two bookings into one multi city PNR. Unfortunately only some call centre staff know how to do it and they tend to be the Hobart or Auckland call centre. I have done it twice before. They don't merge, they cancel and rebook immediately, sometimes calling another...

Hi Jaseb, myself and others on this forum have fallen foul of Japan not opening up and MEL-NRT cancellations. I like you are trying to get to Europe, for me it is June MEL-FRA. I think I am on my fifth or sixth backup flight ! Just forget anything via Japan from MEL. Look for an alternatives...

yeah there goes points on council rates, car rego and perhaps other things I cant think of right now. Amex don't exclude government charges but government don't take Amex! Not happy. Do any other Visa/Mastercards earn points on government charges? I know a lot don't

*stopping for a few days in Santiago, Chile?" Santiago is ok but nothing special.

I just called Qatar for their take on this. First the agent said that all this information will be given to me upon check in at Melbourne on the day! When pushed to be able to confirm if JQ and QR are transit partners in Singapore the agent came back with a "no". Is the lack of transit...

I spoke to Qantas twice today regarding my Singapore connection ( Jetstar to Qatar). Just a reminder it is one ticket. First agent said I need to check in again at Singapore including baggage. The second agent said myself and baggage will simply transit through however when I pointed out the...