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    Qantas improves conditions on vouchers

    Good question. My understanding, but BEFORE Qantas decided to allow the voucher to be redeemed for multiple bookings, is that a booking that is changed but still has the same reference number as the original booking would still qualify for double status credits, provided that the new flight...
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    Qantas improves conditions on vouchers

    Regarding thre DSC offer, yes I agree. It would seem to me that keeping the booking as a credit could be useful when rebooking, as Qantas allows changes provided that the original booking reference number is retained. However, unless I have missed something, they have not yet commented on...
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    Incorrect information you've been given by Qantas Contact Centre

    In late 2018 the itinerary for the first part of my trip was LST-MEL-SYD one evening followed by SYD-BKK the next day, all on QF. I was stuck in MEL for the night because MEL-SYD flights were cancelled (I think it was weather). Qantas provided my accommodation, but all the flights MEL-SYD the...
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    What do people do when QFF Multi-City booking engine can't handle requests?

    I often have this problem. Recently, for example, I tried to book LST-SYD, SYD-BKK, BKK-CNX, CNX-BKK, BKK-MEL and MEL-LST for a series of different days, and tried several times without success. Typically it would get me through to 'The Payment Page is Next' after quoting a price, but then it...
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    QFF Inaccessible from Overseas?

    I had the same problem logging in from at home in Australia recently! My mobile was inconveniently located so I chose to answer the three questions instead. My cousin's full name, last five digits of my driver licence number and grandmother's maiden name. I put them all in correctly, and it...
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    Angry pax declines to Raise Reclined Seat During Service...

    I quite agree with all of the comments. Perhaps an announcement that 'It is an [airline name] requirement that seats be in the upright position during the meal service' may be helpful, just as in the announced airline requirement that seat belts be fastened whenever seated. However, I would...
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    QF flight search engine even dodgier? Please no!

    On more than one occasion I have booked a fare using the 'more flexible' option on the website, with the intention of having a flex fare for the entire return trip from Australia to Thailand, including the domestic trips LSTSYD outward, and vice versa inward. At the bottom of the booking page...
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    How would you run Qantas?

    Two changes I would make immediately are: 1. Improve the website. Those huge boxes containing the seat prices are very annoying - in the past, much more information could be included on the screen. The boxes are a waste of space! 2. Improve the standard of English grammar and punctuation...
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