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This seems to be the impression I get from the limited interaction via. web chat. What would be the best way to contact them via. email or call the Singapore office? Ultimately if they aren't interested I will need to look elsewhere for my upcoming travel. I could either try another Star...

Hi All, I have been OneWorld platinum for almost a decade but in September 2021 I joined KrisFlyer due to anticipated travel in Asia. After around 6 months I reached Gold and then requalified for Gold before September 2022 meaning my gold status now expires in September 2023. In 2023 I began...

To close the loop, after my initial email one pair of flights have been credited. Waiting for the second pair to be credited. Thank you all for helping me move forward on this one.

I actually did try to email them on the following email address. Qantas Customer Care <[email protected]> It directed me to instead raise a customer complaint form which I also did. Do you think I used the correct email address?

Thank you RooFlyer! Been lurking for a while but now is a good time to join in.

Thank you for the quick feedback! In Sept 2022 - I flew DFW to HEL with AY and was credited 140 SC for this Business Class trip. So historocally QF has credited me on AY trips. This was a third trip not mentioned in my OP. Regarding the two 2023 trips from EU to Asia with AY - these were...

I used Finnair to fly business class between Europe and Asia twice this year, Italy --> Helsinki --> Asia. In both cases I had my QF FF number added to the booking but QF are not crediting me with points or status credits. I put in a claim and I was told earn was "not eligible". Flights were...

Saw this one at San Jose (SJO) - Costa Rica around 1 month ago. Does anyone know why it would be here?