Search results

Well just received the email about platinum concierge only now for travel. Well it seems as if platinum customers are not important customers but have to cop a $1450 fee… Time to look around. What are your thoughts?

Hi All, I'm just starting to travel again and it seems as if you can only use your travel credit for 1 item from your itinerary. So i can't use it to book my flight and my hotel since the new changes. This is absolutely ridiculous... I'm also surprised that the Australian Travel team are no...

Just called Amex Platinum around what they are doing for customers during the current crisis since we are not able to use our benefits of the charge card and essentially they are not doing anything except double credits till the end of June. Apparently that shows that they care about their...

Hi All, Has anyone noticed the drop in service levels for platinum? I’m now bounced to the overseas call centre all the time and they refuse to send you to the Aust call centre? You call platinum travel and the phone rings out and says the building is being evacuated? You email platinum travel...

Hi all, I'm having a bad experience with the U.S. Call centre. They either forget to do something or don't know our products. As a platinum card member I sort of expect a level of service. Am I expecting too much? What's your experiences?

Has anyone else experienced netflix only being .5 points per dollar spent? I get 1 point for itunes but only .5 for nextflix?

Just got a letter from marco polo stating that the benefit has changed... Now we have to hit the minimum points...

Did Amex tell anyone that the call center is now US based? Just spoke to Amex and all calls are being routed to the us.

An excerpt from my statement Notice of Changesto Your PlatinumCard Benefits- Access to American Airlines Admiral's Club Loungesand US Airways Club Effective March 21, 2014 Platinum Card Members will no longer receive complimentary access to American Airlines’ Admirals Club lounges and to US...