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They did eventually get back to me. The message was 'get stuffed', but they did finally reply to the 6th or 7th email they got on the subject ( I sent them a copy of a post on this thread, because someone suggested that it was worded in a way that was probably going to give me the best possible...

My point exactly.

Yes, this post pretty accurately reflects the tone and content of my comments to them on the phone and in my many unanswered emails.

Obviously, like I said, I would fly Virgin a few times and see how it went, but if it went well, I'd be very happy to make them my preferred carrier. If it sucked, I wouldn't sit in a lousy plane for the sake of pride. In my experience, the US airlines are the worst precisely because their...

Yeah, Virgin would be my preferred carrier once they start up. Or, at least, I would give them a chance to become my preferred carrier, I've travelled Virgin a lot within AU and never had any complaints.

Well, I only became high maintenance because no-one was interested in helping me. I now know what the website says, but I expected that if I called someone there and asked, I wouldn't have to go on the web to double check. Why do they have phone support at all in that case ? I hadn't...

Thanks - I end up flying a lot of American inside the US anyhow, so I think I should do that. I really liked Air New Zealand, but the extra time it adds to the flight just isn't worth it, and Sydney airport is a nightmare, I'd much rather fly out of Melb ( my port of origin is Hobart ).

Yes, that's true. What I mean is, whatever benefit I get, is part of their business plan. If they had said I needed to have my renewal come up a month earlier, I'd have accepted that. I see what you're saying, but by the same token, I regard their response ( which has been largely to...

I can see this, broadly speaking. But, in this instance, the facts are that I *did* fly with them, I can prove that. Even if I was being dishonest, it's still the case that I flew with them and that I earned those points. I don't see what they'd have to lose in giving them to me. It's...

Hi all. I'm new to these forums, so I hope I am in the right place :-) I am increasingly flying to the US, on average every couple of months. Until now, I've vacillated between airlines based on price, but having found that United is a nightmare, and carriers like Air New Zealand are great...