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Hi all, Just dropped off my partner at Heathrow T5 for a BA flight, we had to check-in at the customer service area as the ticket wasn't confirmed, something to do with BA changing to an earlier flight as the original one was cancelled. It was booked with QF points. At one point the lady...

Interesting stuff, I haven't lived in Australia since 2002, so there must have been lots of changes to the QFF programme since I left! The last major changes (apart from the mile), was a 'one way equals return' policy that meant that if you flew (domestic at least) it would take the same...

Hi, been a QFF member for years, and I remember one of their major restructuring programmes some years ago. What sticks in my mind was the fact that they went from awarding one point per km travelled to one point per mile travelled. I've no idea what other airlines within Australia do, but I...

HTChapman said; "What status do you have with QF? Maybe thats the reason they aren't replying in a timely fashion (...if at all)." Well, I think it's bronze. Enough said? Anyway, I've been a frequent flyer member since around 1997 or 1998 and pretty much active through that time. Does...

Me too, but perhaps it's not a surprise. A similar complaint to British Airways some time ago took nine weeks for them to respond and that was after I eventually wrote to the CEO, Willy Walsh. I wrote to Qantas, then re-sent the letter three weeks later (by recorded delivery), then another...

Hmm, Intriguing! Looks like I've got a couple of options to follow up here, thanks a lot, and congratulations on getting some success yourselves! Mel

Thanks Mal, The original issue is here at my posting: http://www.frequentflyer.com.au/community/your-questions/qantas-changed-another-ff-flight-14607.html It must have been about five weeks since I first started writing. I think they should send a letter of acknowledgement to say...

Hi there, I've written to Qantas' customer care and head office three times in the last few weeks about the same issue, but without a reply. Does anyone know if this is the usual practice with them? What should I do now, keep writing? Write to Geoff Dixon? Thanks, Mel

Thanks, I certainly do consider it a big enough change. My other option would be to go ADL - BNE back to the original time or go ADL - OOL with Virgin, but that differs from the original too! I've just heard about Tiger (sorry, been out of Australia for a while now), do they go ADL - OOL at...

Dear flyers, I've just seen that a Jetstar flight of mine (Adelaide to Gold Coast) has moved about 3.5 hours later next January, but the arrival time will be quite late in the evening. However I booked it on Qantas and have learned of this on their 'manage your booking' page. I spoke to...

Okay, very interesting. Thanks to all who have replied. I find the insights interesting and I will keep trying with this one. Thanks, Melvin

Hmm, Thanks for your replies so far, everyone. Yes, I must admit that I don't know why I called Australia when I could have used the UK number, but anyway, more importantly: The OOL-SYD flight that was changed from QF to JQ, I decided to refund altogether because I thought that if I was...

Hi All, My partner and I are flying a return from UK to SYD and back in Dec/Jan, I used my dad's FF points. Firstly Qantas changed our homeward bound flights (the SYD to Tokyo leg) from a morning departure to a horrible overnight one, (we plan to spend two nights in Tokyo). After a long...