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Well, I was away for the day on Friday and when I got back there were FOUR messages on my answering machine from Qantas - including one from the CEO's office. I finally collected my item from the PO today. It took a threat to go on a trashy current affairs program to get some action. For...

It is 11 weeks today since I placed the order with a 10 days delivery quoted. I have made countless calls to the 1300 number, direct to Carlson Marketing, emailed Carlson Marketing, emailed Qantas Customer Service, written to Qantas CEO, phoned Lloyd Quartermain as suggested yesterday and have...

I wrote to Qantas Head Office - actually addressed it to the CEO! I attached all correspondence. I have worked in PR and would have thought that at least THAT would have got some appeasing letter or phone call from an underling. But no - nothing! Lack of concern and customer service seems to...

On the 31st July 2008 I purchased an item featured on the front page of the Qantas FF Store website. It stated a 10 working day delivery. It is now TEN WEEKS today since I ordered this item paying with a combination of points and cash which was deducted from my Visa card on 1st August. On...