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Hi there, hoping for some clarity or guidance on how different status levels are treated on a booking together. As in, if I’m Gold and my partner is Silver or Red, is our booking treated at the lowest level or the highest?

further to updates, here's what my transaction history looks like now on my new VFF account number: Activity date Process date Description Velocity Points Status Credits My Commentary 4-Oct-2024 4-Oct-2024 Congrats! First time activate offer bonus points +10 – 4-Oct-2024 4-Oct-2024...

My process to de link was. VFF rep validated identity and all info on the old account (pre-compromised). VFF rep unlocked old account and generated a password reset to original email address. I reset password. I deactivated Fly Buys link through VFF portal. I delinked 7/11 through 7/11 app...

Any SC or points earned during the suspended timeframe were credited to the old account. Along with the balance transfer to the new VFF account number, all historical transactions are listed. I can see Whilst I imagine if anything is missing it would be a painful challenge to recover, I assume...

A good news update to my fraud case from 7th August. On 16th September I received the following notification: "Our internal control systems have been alerted to suspicious activity on your account. It appears that your login details have been compromised and redemptions were made from your...

Unlike banking scams, where customers are voluntarily handing over passwords and or 2FA credentials to enable fraudulent transactions, Velocity customers are blissfully unaware of what’s taking place. No matter the complexity and uniqueness of your password, if it’s cracked and your details...

Yep, they explained to me that I can continue to accrue status and points. I didn’t specifically ask about utilising or access status perks as I’m not in the air again until later in the year, but I’d assume that everything would operate as normal, barring redemption.

Yeah, had a freak-out for sure when I just checked the app. Just dumb luck the device security is so bad that I could see the transactions. And that I was randomly checking as I don't have a flight booked or was likely to use redemptions until late this year. If I hadn't checked to see if my...

So no way for me to see, although I eventually got authenticated to enough of a level where they asked did I know a Mr XX Tze and someone else who had booked a JFK to Haneda flight on Nippon. So after some wrangling and a very long phone call, I managed to get the account on hold so no further...

I just had my account hacked. Password and contact and credential details changed. By some weird twist of fate I still have view access to my account via the app. 264400 points used for a flight redemption. There’s no way to get my account frozen until the morning is there?