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I got the same message on a Platinum card - no indication of where the T&Cs can be found yet.

I spoke to someone from Complaints yesterday. They told me the same thing: third point expected within 2 weeks of the end of cycle but definitely by the end of each month.

I called Westpac about this as well today. Spoke to Platinum Service and the woman was unhelpful. I think she suggested that she had spoken to other people who had made the same complaint. She then said she would have to transfer me. I thought she was telling me that I would have to be...