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That sounds sensible; my experience with the KF customer service people is that each successive contact is with a different person. And given all the rest of the news these days, the significance of my frustration seems to get smaller every day.

4 October 2019 on SQ221, returning after an RTW on an LH ticket but with my SQ Krisflyer number.

When I read (in late 2018) that VA and SQ were about to change the exchange rate on FF points, I shifted nearly all my Velocity points to my Krisflyer account. I haven't had the opportunity to use them since, because I already had a LH RTW booked and my only other foreign travel was to Costa...

On using train and bus, if you take the bus to Mascot and then the train to the airport, you still get hit with the $13 government fee. I take the train to Mascot Suburban, walk around the corner to Coward Street, and get the 400 bus there. The full fare is $3.54 for the train and $2.20 for...

Thanks, Natt: just what I was thinking. I'm 201 cm (6'7" in the old money), and I can't fit comfortably into the economy seat on most planes (there's a lot of variation between international airlines, less so with the domestics, so I'm not sure that there is a 'standard' seat). The standard...