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  1. serfty

    Qantas Call Centre Long Wait Times

    Yes, a good operation would. However, having experienced efforts to get me off the line ASAP with more complex requests including being outright lied to, I suspect some operations may not be so "good".
  2. serfty

    Qantas Call Centre Long Wait Times

    If you get the opportunity ... I have experienced the call simply dropping out more often than not.
  3. serfty

    Qantas Call Centre Long Wait Times

    Likely so, but that does not help the Customer Service Agent's KPI's ... The sooner they can churn through calls, the more calls they can tick off as resolved.
  4. serfty

    Life Time Gold - The [Realistic] Holy Grail

    We are all mortal ... however life begins at 65 ... 🎉
  5. serfty

    Things Qantas Does & Doesn't Do Well

    The problem is the case referenced with a CRM number is already closed, gotta keep to those KPI's. So with a recontact, a new one with no history is raised.
  6. serfty

    Article: How Airlines Erode Status Tier Benefits Over Time

    They were wrong. As a Platinum you were incorrectly denied. See here: https://www.australianfrequentflyer.com.au/community/threads/article-arrivals-lounge-access-guide.117857/#post-2850548
  7. serfty

    What cheeses me off

    Understood. It was an issue back some time ago when some financial institutions tried to assess penalties on such delayed BPay payments.
  8. serfty

    What cheeses me off

    The ONLY saving grace is that the recipient of a BPay payment must treat the payment as made on the business day it is initiated.
  9. serfty

    Life Time Gold - The [Realistic] Holy Grail

    I reckon QFF should introduce "Seniors Lifetime Platinum". Criteria: - 65 years+ - 40,000+ lifetime SC - 30+ years of QFF activity I'd qualify 😇
  10. serfty

    How does Accor treat you as an Elite guest?

    FWIW, the Pullman Amex offer excludes prepaid bookings as well.
  11. serfty

    The Qantas Newbie Questions Thread

    Congrats on returning to Gold. As a rule of thumb, it is likely better to refresh your request by cancelling and reapplying to ensure it is of Gold status rather than Silver. It may or may not make any difference but is would not hurt. (I don't believe time of request has any significant...
  12. serfty

    Article: Arrivals Lounge Access Guide

    Note that for Qantas domestic lounges, Qantas Platinum arrivals access is avalable, not just after Qantas or Jetstar flights, but also after travel on any Emirates (EK), China Eastern (MU) or a oneworld member airline marketed and operated flight number. This includes guesting. This acess is...
  13. serfty

    Article: Qantas Auckland Lounge Upgrade: The End of an Era

    Maybe not in the last 20 years. I first used it in the 90's and the soft product was often far better. I recall special catering being put out in the early 00's when the LAN flight from SYD with First class came through in the afternoon. Plenty of protein such as lamb kebabs.
  14. serfty

    Article: Qatar Airways’ Confusing Lounge Access Rules

    No. I presume QR pay for Velocity WP/SG to use that before a QR metal flight.
  15. serfty

    Qantas' math when calculating points for a flight

    Yes, this varied bonus was introduced with S&F. The status bonus was introduced in September 2001 when at the same time they went from points per Km to points per mile.
  16. serfty

    Qantas' math when calculating points for a flight

    There is no need to be confused. I rarely use the calculator as at times it is inaccurate, although not in this case. Base earn is 18,600. Status bonus for a Platinum is 12,400 being 100% of the base earn for Flex economy on the route.
  17. serfty

    Qantas' math when calculating points for a flight

    I really can't say. I only noticed this after the advent of simpler and fairer.
  18. serfty

    Up to 125 Bonus Status credits with min 2 Business Flyer bookings

    We received ours as well ...
  19. serfty

    Qantas' math when calculating points for a flight

    Qantas don't award status bonus in that manner these days. If in business class, they use flex economy points as the base for the bonus calculation "Simpler and Fairer™ " https://www.qantas.com/au/en/frequent-flyer/status-and-clubs/status/status-bonus.html
  20. serfty

    BAH - MEL via DOH lounge query

    There is specific reference: https://www.virginaustralia.com/au/en/travel-info/at-the-airport/lounge/international/qatar-airways/
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