I would lay the breach at the hands of booking.com, the scammers are using the source if their data as the reference for the scam.
https://www.abc.net.au/news/2025-10-27/booking-com-scam/105923014...
Just confirms to me they are not VA staff. Regional Airports contractors will do check in from the time the flight opens, at T-1 or thereabouts a number of them will close their check in and assume gate duties for the incoming flight .
“Large regional airport” would suggest their not VA staff, still pretty poor but contractors often exhibit a care factor of zero, you get what you pay for.
Boeing has been authorised by the FAA to begin the second flight testing phase on the 737 MAX 10 as part of the aircraft’s Type Inspection Authorization (TIA) process
https://www.velocityfrequentflyer.com/offer?cctp=vffld_virginaustralia:fly-for-business:business-flyer:offers&promo_code=RD120241
Want business travel with more give?
We're giving Velocity members a chance to boost their Status with up to 125 bonus Status Credits when they activate this offer...
The status extension was a one off gift last year for those that renewed, no doubt to help ease the pain of the status period changes where they are now aligned across the programs.
Enjoy the kyc experience when time comes with ING, they are not worth the hassle of dealing with now since they dropped their branches and became 100% digital, plenty of better alternatives out there at far less cost.